Job description
C1 Company Overview:
ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is ConvergeOne.
Charged By Greatness video: https://youtu.be/oX-OVtcfDqU Overview:
Additional Information:
Pay Range
Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>
Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf Overview (Text Only): Summary The Security Operations Center Engineer – Tier 3 is responsible for investigating and resolving complex security incidents, as well as providing technical guidance and mentorship to Tier 1 and 2 analysts. #LI-Remote #LI-JM1
ConvergeOne: 1 Contact, 1 Connection, 1 Choice
ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is ConvergeOne.
Charged By Greatness video: https://youtu.be/oX-OVtcfDqU
Summary
The Security Operations Center Engineer – Tier 3 is responsible for investigating and resolving complex security incidents, as well as providing technical guidance and mentorship to Tier 1 and 2 analysts.
#LI-Remote
#LI-JM1
Responsibilities:Essential Functions
- Collaborates with consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast pace and demanding environment
- Follows up with customer contacts to ensure satisfactory resolutions
- Reports findings, tracks progress, and documents customer communication within incident management system
- Manages workload in a manner that meets defined Service Level Agreements
- Develops positive working relationships with internal and external customers
- Investigates and analyzes complex security incidents, including log analysis, malware analysis, and system forensics
- Coordinates with other IT teams to address security incidents and vulnerabilities
- Creates and maintains accurate and timely records of security incidents and responses
- Contributes to the development and refinement of incident response processes and procedures
- Provides technical guidance and mentorship to Tier 1 and 2 analysts
- Develops and maintains scripts and tools to automate security processes and procedures
- Performs vulnerability assessments and penetration testing to identify and mitigate security risks
- Stays up-to-date with the latest security threats, vulnerabilities, and industry trends
- Participates in regular training and knowledge sharing sessions to enhance security skills and expertise
Additional Specific Duties and Responsibilities
- Performs On-call rotation with team members
Required Qualifications
- Bachelor's degree in Computer Science, Information Security, or related field
- At least 5 years of experience in Security Operations or related field
- Strong knowledge of security principles, concepts, and technologies, including firewalls, intrusion detection/prevention systems, SIEM, and endpoint security
- In-depth understanding of incident response processes and tools, including log analysis, malware analysis, and forensic investigations
- Thorough understanding of security frameworks and standards, such as NIST, ISO, and CIS
- Strong analytical and problem-solving skills, with the ability to work independently and in a team environment
- Excellent communication skills, with the ability to articulate complex security issues to technical and non-technical stakeholders
- Experience with security technologies such as next-generation firewalls, advanced threat detection, and security orchestration and automation
- CCSIP, Security+, GSEC, or other relevant security certifications
- Microsoft Azure Security Operations Analyst or AWS Associate Professional certification
Additional Information:
ConvergeOne BENEFITS
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
- 401(k) Plan (35% match per dollar up to 10%)
- Health Coverage (BCBS of MN with National Network + Kaiser CA)
- HSA + Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision
- FSA Plans
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Long Term Disability
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance
- Legal/ID Theft Plans
- TeleHealth Options (Doctor on Demand)
- Omada Health (healthy living solution)
- ShareCare (fitness incentive of $20 - $40/month)
- SmartShopper (cash reward for searching for low cost treatments)
- Travel Assistance
- Business Travel Accident Coverage
- Pet Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Health Advocate
- Volunteer Time Off
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Pay Range
$90,000 - $130,000
Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to
base pay.
base pay.
Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>
Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
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