Job description

About the Company

Hotel Ändra is a stylish 123 guestroom boutique luxury hotel ideally located in the heart of downtown Seattle. Nestled between popular South Lake Union and Belltown next to the retail core, this surrounding downtown area is thriving with food, music, art and history. Within walking distance of famous Pike Place Market, Seattle Center and the Space Needle, Hotel Ändra provides a sophisticated urban escape with first-class luxury hotel offerings.

Background

“Ändra” means “change” in Swedish, and changed is what we are. Now one of the premier luxury hotels in downtown Seattle, the building first opened in 1926 as efficiency apartments and became a transfer station for members of the Women’s Army Corps from late 1945 through 1947. In the 1970s, the building was restored to become a small boutique hotel, and was thoroughly re-created to become Hotel Ändra in April 2004. In January 2022 Hotel Ändra completed a $12 million dollars renovation.

Team Umlaut

What's in a name? For us, a lot. An umlaut is a marking used over vowels to denote a different sound, changing a word completely. We liken ourselves to the umlaut and strive to embody this philosophy. As Team Umlaut, we take what could be an ordinary stay and add the Ändra spirit of hospitality to create the ultimate guest experience.

Ideal candidates MUST have Hotel Front Desk specific experience or an extensive background in customer service. Please do not reply if you do not meet these requirements. We would love to meet you if you are interested in a long term career in the Hotel Industry.

POSITION AVAILABLE :

OVERNIGHT ADMIN SECURITY

WHAT WE OFFER

• Our Heartist® culture! We focus on supporting our talents by creating positive opportunities and providing access to jobs and training to empower development. Our Employee Value Proposition (EVP) is to “Be Limitless: Do what you love, Care for the world, Dare to challenge the status quo!”
• Competitive wages, shift differential, including tips
• Paid time off and paid sick and safety time
• Five paid Holidays annually
• 100% employer-sponsored Medical, Dental, and Vision Insurance
• Discounted Employee Travel Program to more than 5300 Accor Hotels Worldwide
• Discounted meals through Tom Douglas Restaurant
• Discounted Bus Program

Ideal candidates MUST have consistent hospitality or customer service experience of at least two years. We want to meet you if you are interested in a long term career in the Hotel Industry.

POSITION AVAILABLE : Immediately

JOB TYPE: Full-Time

HOURS: Overnight / 11p-7a

*Must have Valid Drivers License*

SUMMARY

Is responsible for the safety and overall security of Hotel Ändra. Resolves problems arising from guests' comments, complaints, requests and inquiries during the overnight shift. Completes all security walks and completes all security logs and passes on any important information to MOD or Sr Management for follow up.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

• To do floor checks, ensure all doors are locked, roof check, basement is secure. Garage door is closed. 2nd floor restrooms are locked, meeting space is cleared, lights and HVAC off and doors locked. No transients are in the building
• Responsible for all aspects of the Bell and Valet operations guest interaction on the graveyard shift.
• Answers inquiries from Hotel guests, other hotel properties, general public pertaining to hotel policies and services.
• Is knowledgeable on all computer systems and programs used by the hotel front office, ie: Opera ,Saflok, Telephone system.
• Must be fully trained and be able to execute all Fire, Life and Safety procedures.
• Is trained on basic maintenance of the building, guest rooms.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Vacuum the lobby and loft, behind the front desk and in the back office. Empty all garbage from front desk, back office, concierge desk. Clean glass on table tops. Clear any newspapers, glasses etc.
• Is responsible for shining guest shoes. Collecting the shoes from guest’s doors and writing room number on the bag to ensure correct shoes are returned. Wrapping them individually in tissue paper putting them in the bag and return them to the guest’s door not prior to 5am.
• Is responsible for general housekeeping needs of the guest. May be required to make up a room, change linens and terry.
• Is responsible for cleaning guest “accidents” with proper protection.
• Maintains knowledge of the Hotel Andra, its purpose, operating and service philosophy and awareness of programs and activities in all areas.
• Must have a valid drivers license and capable of driving a manual vehicle and luxury vehicles.
• Must be trained as Front Desk Receptionist as this position may be assigned to work as a Front Office Receptionist. Responsibilities include assigning rooms and registering guests by verifying photo identification and establishing credit. Responsibilities may also include assisting guests with hotel, dining and spa reservations.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; and one to three years related experience and/or training; or equivalent combination of education and experience; hotel front office supervisory experience required. Excellent customer service and communication skills required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of guests, employees, managers and/or the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

INTERNAL/EXTERNAL CONTACTS

Daily contact with hotel guests, employees and managers. Frequent contact with travel agents, corporate clients, and other hotel properties.

LEVEL OF FINANCIAL RESPONSIBILITY

Responsible for cash and credit card payments, cash drawer, Hotel safe, Front Office inventory and purchasing.

LEVEL OF CONFIDENTIALITY

Hotel financials, personnel issues and guest privacy (i.e. special accommodations, credit card information, addresses, telephone numbers, etc).

LEVEL OF DECISION MAKING AUTHORITY

Make decisions with regards to Front Desk, Reservations, Concierge Bell Attendants and Valet policies and procedures in conjunction with the Managing Director. Makes decisions as necessary to accommodate guests in accordance with Hotel policies and procedures. Approval of such may be required by the Managing Director.

EQUIPMENT USED OR OPERATED

Personal computer and computer software (interface), multi-line telephone system, credit card machine, Hotel key system, Hotel reservation system, Lodgenet movie system, ten key, fax machine and copy machine.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Overtime

Ability to commute/relocate:

• Seattle, WA 98121: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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