Additionally our Safety & Security Department offers part-time, seasonal, and year-round job opportunities working within all areas of our Hershey Entertainment Complex. Locations include: Hersheypark®, ZooAmerica®, Hersheypark® Stadium, Hersheypark® Arena, Giant Center and Hershey Theatre.

As A Part-Time Security Dispatcher, you will serve a vital role in ensuring seamless telephone and radio communications at the Hershey Entertainment Complex.

Please Note: This is a part-time, year-round position which may include days, evenings, weekends & holidays based on operating hours of the Safety & Security Department for Hershey Entertainment Complex.

Job Functions:

• Provide exemplary service to guests and team members.
• Report and react to hazardous conditions and emergency situations.
• Coordinate radio communications with multiple departments using computerized and conventional dispatch radio consoles.
• Respond to internal and external guest telephone inquiries.
• Complete general security tasks.
• Perform and complete assigned tasks from management as needed.
• Consistently practice safe work habits including, but not limited to use of personal protective equipment, lifting and reporting of unsafe situations.
• Operate Closed Circuit Television equipment.
• Receive and log deliveries.
• Complete and prepare all appropriate daily and special event paperwork to include the use of copy machine, scanner, fax machine etc.
• Track and record all communications using a computerized logging database.
• Communicate with local emergency officials when instructed to do so.
• Maintain a professional appearance which meets Hershey Entertainment and Resorts appearance standards.
• Perform other duties as assigned.

Basic Qualifications:

• Must be 18 years of age or older on the date of applying

Additional Qualifications:

• Criminal justice/safety/security/communications-related training and experience preferred.
• Must be friendly, upbeat, and work well with other employees and be able to interact with our guests.
• Must have reliable transportation to and from work for your scheduled shifts.
• Must have thorough knowledge in Microsoft Office Programs
• Ability to handle stressful working conditions and emergencies, and to accept a high degree of accountability and remain calm during high-stress situations
• Must have the ability to multi task
• Must be able to speak, write, and understand English.
• Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines. Please note: The Security department may be more stringent on the appearance guidelines due to business need.
• Must have the ability to safeguard confidential information
• Must be able to successfully complete all legal, company, and department training requirements to include, but not limited to, passing required tests and certifications within established timelines

Working Conditions:

• Must be able to work flexible hours including days, evenings, weekends, and holidays. Hours may vary based upon operational needs
• Must be able to work in a combination of indoor and outdoor weather conditions.
• Physical requirements include standing, sitting, and communicating and lifting a minimum of 50 pounds.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer