Employment Type:

Full time

Shift:

Day Shift

Description:

Responsible for scheduling and registration for patients for Diagnostic Imaging Department. May also provide multiple site and/or clerical support to our patients, care teams, and billing department. Works to improve efficiencies in the office setting.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Schedules testing and procedures for patients.

Compiles necessary documents for procedures and tests and fax to the appropriate facility.

Assists with patient transfers and admissions.

Answers multi-line phones when needed.

Maintains up to date knowledge of par list and any changes of insurance company requirements.

Check for referrals if required by insurance company.

Assists staff with all questions related to insurance requirements.

Obtains referrals and authorizations as necessary for office appointments.

Provides educational materials to patients for tests and procedures.

Answers all questions for patients regarding procedures and tests.

Provides assistance to regional sites and providers for scheduling testing/procedures for all locations.

Maintains patient confidentially in accordance with HIPAA guidelines. Responds to tasks in EHR in a timely manner.

Approaches conflict in a constructive manner.

Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Trinity Health System.

Discusses patient and hospital information only among appropriate personnel in appropriately private places.

Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Behaves in accordance with the Mission, Vision and Values of Trinity Health System.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.