The Third Estimate has served our community for over 27 years in Northeast Ohio, since 1996. We are a family-owned and locally operated business in Solon, Ohio. Our company strives to provide superior customer service, integrity, and trust. We take pride in our top-notch craftsmanship, so we only offer the best high-quality products in the exterior home improvement market for roofing, windows, siding, and gutter systems.

The Salesforce Administrator is responsible for maintaining the Salesforce Org for all internal departments. This includes implementation of new processes and procedures, maintaining current Salesforce operations, and troubleshooting issues as needed. This position is 100% in our corporate office in Solon, OH.

Core Responsibilities:

• Collaborate with various departments to ensure Salesforce environment supports internal needs relating to functionality and performance
• Oversees administrative tasks such as user management, user profiles, roles, custom objects, page layout changes, custom fields, workflow rules, etc.
• Automates and enhances user experience utilizing workflows, validation rules, and dashboards
• Understanding of Salesforce sharing and security regarding roles, hierarchies, profiles, permissions
• Works with team leaders to develop SOP’s for all critical data entry processes within Salesforce
• Documents all processes, policies, training, and training collateral
• Triage, prioritize and resolve end user issues
• Performs other duties as assigned
• Intergrations with other applications / API’s (zapier)

Basic Qualifications:

• 5+ Years of Salesforce Experience
• Bachelor’s Degree
• Salesforce Administrator certification preferred
• Ability to use Data Loader/workbench for outside reports, data validation and data migration
• Strong business acumen with able to translate business needs into technical solutions
• Ability to work in a fast paced, rapidly changing environment managing multiple priorities
• MS Office Proficiency
• Must be dependable, maintain regular attendance and be punctual
• Must be able to pass a criminal background check
• Excellent communication skills, both spoken and written
• Ability to work independently and within a team setting

Preferred Qualifications:

• Microsoft Excel – Advance Navigation / Queries (Pivot tables, etc.)
• Prior CRM Experience
• Other BI Tools for data aggregation / reporting
• (2+) Years of Home Improvement Industry experience

The Third Estimate is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

The company will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you need assistance to perform your job duties because of a physical or mental condition, please contact the Human Resources department.