Job description

About us

Our Company:

IDI is a fast-paced, entrepreneurial culture operating as a division of red violet, a publicly traded data and analytics company (NASDAQ: RDVT). The executive leadership of IDI developed the data fusion industry, creating early-generation data fusion businesses which were acquired by current industry leaders for an amount in excess of $1 billion. With strong financial backing, experienced leadership, and teams of platform development and data scientists with demonstrated success developing and delivering innovative, industry-leading products, we are poised for explosive growth within an addressable market of over $10 billion.

The Role:

We are seeking a bright, highly motivated individual with an analytical mind for our IDI Sales Support Team that can handle a variety of attention to detail required tasks in a fast-paced high volume environment. Our IDI Sales Support Specialists support the entire Sales Team through CRM administration and management, lead qualification, reporting, and also drive automation projects to further streamline the departments operational efficiency and improve the functions control environment.

What You Will Do:

• Directly responsible for the supporting the Sales Team, the Sales Support Specialist will serve as the front end, main point of contact for the Sales Team and liaison between the Sales Team and other internal departments.
• Work directly with the Sales Team on a daily basis to fulfill their requests, which may include processing applications, assisting customers, process contracts, etc.
• Work collaboratively with the Operations Team, Management, and other departments to ensure superior customer service.
• Serve as the front end, main point of contact for our customer base.
• Resolve customer issues via phone and email.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Actively engage in product updates in order to provide immediate and efficient resolutions for customers.
• Perform weekly reporting through Salesforce and Excel.
• Assist the Billing Department with applying credits, invoice reconciliation, and customer disputes.
• Populate and maintain the highest standards of data integrity in the CRM.
• Participate in account onboarding and set up within different company programs.
• Maintain accurate, up to date, properly stored account / implementation notes and records pertaining to customer contracts.
• Special projects as assigned (customer billing audits, data cleanup projects, etc.).

What You Bring:

• Minimum of 1+ years of Administrative work experience preferred.
• Must have strong organization, communication, and multi-tasking skills with an ability to prioritize tasks and work well in a fast-paced environment.
• Salesforce experience is preferred, but not required.
• Ability to handle a high volume of workload with extremely strong attention to detail.
• Excellent interpersonal skills to include both internal and external client-facing interactions.
• MS Excel experience with ability to develop and analyze reports along with knowledge of v-look up, queries, functions, and reports.

What We Offer:

IDI offers excellent benefits including opportunity for stock (RSU) grants, a 401K and generous company match, flexible PTO policy, medical, dental and vision coverage, commuter benefits, in-office healthy snacks, team events and more.

IDI is proud to be an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boca Raton, FL 33431: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary expectations?

Experience:

• Customer or call center: 1 year (Preferred)

Work Location: Hybrid remote in Boca Raton, FL 33431

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.