Job description

Consider yourself a leader? Have experience in sales? Love being a part of a team that is considered family? Then Lancaster Harley-Davidson is the place for you!

Lancaster Harley-Davidson is looking for a Sales Manager. In our mind, the perfect Sales Manager has some great sales experience including closing a deal and strong negotiation skills. Not only does the Sales Manager need to be good at sales, but also someone who is an experienced manager. Someone who can really provide for our employees and give them guidance.

Our perks of working for Lancaster Harley-Davidson are amazing! We offer a competitive pay and commission structure. We also offer medical, dental, vision, and Aflac insurance. Employees can also enroll with our 401k plan that we match half of the contributions up to 6%. We also offer our employees quarterly allowances for motor-clothes and employee discounts on bikes! Our dealership is open Tuesday to Saturday and employees have off every Sunday and Monday.

If you think you have what it takes to join a winning team and the biggest group of dealerships in Pennsylvania and New Jersey, apply today!

Sales Manager's Major Duties and Responsibilities

• Oversee and manage all operations of new and pre-owned vehicles.
• Ensure sales department contributes acceptable levels of gross and net profit.
• Ensure sales personnel are well trained, motivated, and available when needed.
• Determine sales quotas for sales personnel in accordance to their skill levels.
• Oversee sales, trade-ins, and delivery of all new and used vehicles.
• Maintain updated sales logs.
• Establish realistic forecasts.
• Become familiar and efficient with the CRM system required for sales management.
• Establish procedures to ensure timely and proper completion of all paperwork.
• Maintain showroom inventory on showroom floor.
• Role-playing and training of ales team staff and leading sales meetings.

Customer Service

• Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
• Ensure cross sales of P&A, financing, general merchandise, warranties, HOG Chapter, insurance products and services through the sales customer path.
• Develop and ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
• Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
• Handle customer complaints reasonably and with a positive attitude.

Management

• Maintain sales follow‑up programs.
• Maintain budgeted revenue and expense objectives.
• Develop promotional campaigns in conjunction with the parts and service departments with assistance from the Marketing department
• Maintain efficiency reports on sales representatives.
• Provide reports to GM and Dealer Principal, as requested.
• Develop monthly and annual objectives for the department in collaboration with GM.
• Attend training sessions to keep current with sales department issues.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workload of all employees.
• Train Sales Representatives to use consistent and current sales methodologies.
• Set policies and procedures for sales department.
• Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.
• Assist with recruiting, interviewing, hiring, and terminating employees.
• Provide training for all Sales/BDC employees (seminars, workshops, etc.).

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Remain current with all sales department training available by reviewing HDU online classes and attending seminars, workshops, and other related training programs.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the sales business.
• Focus on quality. "Hannum’s Makes It Happen"

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Willow Street, PA 17584: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Direct sales: 2 years (Preferred)
• Management: 2 years (Preferred)

Work Location: One location

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