Job description

• Free Intrepid trip every year with additional holiday leave to enjoy it!
• Permanent Full Time & Base Salary £24,395 + OTE
• Hybrid working opportunities

At Intrepid, we don’t just want to be the best travel IN the world, we want to be the best travel company FOR the world. We do this by providing the world's widest range of adventure travel, ensuring we deliver authentic experiences which benefit our travellers and the people and places they visit.

From the top of Kilimanjaro to one of the top 20 workplaces in travel – let us take you to both!

In this position, you'll get the opportunity to talk about travel day in and day out, by getting excited for your customer's adventures, and ensuring our travellers are getting the most out of Intrepid by identifying sales opportunities you'll wow them with your love of travel and incredible customer service!

This is a hybrid full-time position located in London and our sales team work on a rotating basis with two different day shifts and 1 or 2 weekends per month.

As a Sales & Customer Service Consultant, you'll become an Adventure specialist and each day you will:

• Support our customers by phone, email, social media, and live chat across Europe, the Middle East & Africa, as well as global travel agents and direct customers
• Meeting customer service & sales KPIs
• Cross-selling and upselling on every customer interaction
• Making reservations, and completing booking administration
• Following up sales leads and following up with customers through outbound calls
• Building incredible rapport and developing strong relationships with our customers and agents

A love of travel is a must-have, and we’re also looking for candidates with:

• Sales and Customer Service experience, retail, call-centre, or travel experience is all helpful!
• You’ll love to talk, with excellent communication, and the ability to build relationships with customers, peers, and stakeholders.
• The ability to roll with change is essential as the travel industry is forever evolving, so resilience and adaptability is a must-have!
• A creative and solution-focused mindset; you'll be curious, love to think outside the square, and be innovative in your approach to everything.

This role suits someone passionate about travel, confident in their communication and ability to influence, but lastly, you’ll be a collaborative and committed individual, who thrives on achieving high levels of customer satisfaction, whilst sharing Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.

What it’s like to work for Intrepid?

Our team reflects the diversity of our customers and the communities we visit. Our people represent at least 58 nationalities across 46 countries and we recognise that diversity makes us stronger together. With a commitment to breaking down barriers, we support a culture where people can be themselves and we encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+ people, those living with a disability or from previously disadvantaged backgrounds, and those from different ethnicities, races, and religions.

At Intrepid, you will have access to:

• Ongoing development and training, with diverse career opportunities across our global company.
• Experience Intrepid yourself with a free trip every year
• Further travel discounts for you, your family, and close friends.
• A variety of leave entitlements, including volunteer leave and up to 5 bonus days of educational leave a year, in addition to your annual leave.
• The flexibility of working in a hybrid environment – several days a week from home and a couple of days in the office.
• The option of applying to work remotely anywhere in the world for up to 4 weeks a year (subject to working rights).
• An Employee Assistance Program, a 24/7 service that offers counselling for you and your family.

We recruit year-round for this position and we are excited to hear from you so we encourage you to not delay your application as we will be screening applications as they are received.

Job Type: Full-time

Salary: From £24,395.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Employee discount
• Free or subsidised travel
• Sick pay
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

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