STATEMENT OF JOB:

The Sales Counselor is responsible for representing the community to prospective residents and families. The Sales Counselor manages the occupancy process from the time of first inquiry through the move-in process. The Sales Counselor provides direct assistance to the Sales and Marketing Director in all aspects of the marketing process.

Responsibilities include but are not limited to:

• Manages the sales process from first inquiry to receipt of deposit, to eventual move-in
• Collaborates with the prospective resident, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community
• Responsible for the professional handling of all incoming inquiries via telephone, email, or in person
• Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor and accurate documentation of all contact in the Leads Management System (Yardi)
• Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate
• Utilize all sales resource tools as approved by Harmony Senior Services
• Fully understands and articulately communicates all aspects of documents related to residency, including required admission documents, leases, etc.
• Assists with all other marketing efforts as directed by the Sales and Marketing Director
• All other duties as assigned

Requirements:

• Associates or Bachelor's degree highly desired
• Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups
• Strong interpersonal skills are essential
• At least one-year experience in comparable marketing environment is preferred; education or experience in marketing, public relations, promotions or sales is desirable
• Must have a broad knowledge of the aging process and the needs of a senior population
• Must have the ability to work independently and be a self-starter
• Must possess strong computer software skills, including Microsoft Office
• Must represent HSS in a professional manner and wear professional attire at all times while at work
• Strong organizational skills and the ability to multi-task and complete established sales/marketing goals in a timely manner
• Ability and desire to establish relationships and connections with prospective residents and their families
• Ability to analyze discovery data and develop "next-step" strategies for potential prospects
• Ability to work a flexible schedule that includes some evenings and weekends
• Ability to work flexible schedule, which may include evenings and weekends
• Must be able to walk long distances, lift, carry, and push up to 25 lbs.