Job description

Job Summary

Assists the Director of Sales and General Manager in creating and maintaining a positive culture in the Hotel. Mentors front desk staff to foster this approach and provides overall assistance to group business in house by communicating and coordinating needs. Assists with the VIP program to build group loyalty and drive Starwood Preferred Guest awareness. Inspires subordinates by use of Coaching Discussions per the brand service model standards.

Sales Support Assignments

· Respond promptly to inquiries received through all channels.

· Help spread our “Everybody Sells” sales culture through daily huddles.

· Administers group events including greeting all groups and individual tours, placing welcome baskets in group contacts' room and taking care of any final items with the group at check out.

· Coordinates rooming list input and group billing.

· Keep detailed information which will be recorded and used for booking inquiries and proposals within the Sales Office.

· Maintain great relationships with current clients.

· Demonstrate positive leadership characteristics.

· Entertain potential clients/groups and lead site tours of the property.

· Point of contact when groups are arriving and in house; SMERF and corporate groups (sleeping rooms and meeting room needs).

· Responsible for overseeing meeting space to ensure it is properly clean and maintained. Also, will work closely with housemen to make sure the space is set up appropriately for any upcoming meetings.

· Running BEO meetings with appropriate members of the staff.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Kinston, NC 28504: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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