Job description

Archer Hotel Austin, a Texas-chic boutique hotel in northwest Austin at Domain NORTHSIDE is looking for individuals who are organized team players to join our team as Sales Coordinator!

Sales Coordinator Key Responsibilities:

The Sales Coordinator is organized and savvy and ensures that the ship is running smoothly. This position is responsible for coordinating all group and event needs, as well as additional selling support whenever necessary. The Sales Coordinator is responsible for maintaining professional relationships with client contacts and delivering timely customer service, correspondence, and communication. This position keeps the Sales Team organized by maintaining the CRM, assisting with group and event billing and coordinating group and event details. Revenue functions and duties may be assigned and required. Knowledge and implementation of excellent service philosophy and programs are required in dealings with clients, guests, and colleagues.

The Day-to-Day:

• Develop a good understanding of operations of the hotel, including food and beverage, front desk, reservations, housekeeping, maintenance, and guest services.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Respond to all individual and group inquiries as assigned in a timely manner.
• Conduct site tours for potential clients and guests. Qualify potential.
• Help the Manager with all aspects of event coordination from sale and setup to financial aspects and cleanup.
• Maintain a good working relationship with the existing client base and explore ways to increase revenue from this base.
• Actively work in-house guests for sales leads and referrals.
• Assist in implementing special promotions relating to direct sales segments.
• Handle all details for booking and executing group blocks, including resumes, confirmations, charges, and cutoffs.
• Work with the Sales team to manage group inventory, reservations, and cutoff dates.
• Work closely with the food and beverage staff to follow the progress of menu selections and/or alternative menu options for groups with on-site meals.
• Regularly follow up with clients during and after departure to ensure satisfaction and secure future bookings.
• Maintain client files and update information daily in accordance with established departmental policies and procedures; review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments; review final bills prior to presenting to clients; complete post-conference reports of events for senior management, and complete other reports as needed or requested.
• Manage reservations requested through Executive Office and Sales Office.
• Develop professional group proposals and contracts.
• Update Stats Board daily.
• Maintain extranet systems for FIT/Wholesale market.
• Participate in all-employee meetings, events, and other functions required by management.
• Conduct site tours to showcase the property.
• Work closely with the Operations team, ensuring the timely execution and delivery of resumes and banquet event orders.
• Work a scheduled of at least 40 hours per week, which may occasionally include weekends.
• Perform any other duties as requested by the General Manager or Director of Sales.
• Assist in any other task or duties as requested by management.

Sales Coordinator Job Requirements:

• Customer-focused, with guests, clients, and employees at the forefront of your thinking.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines, and work objective.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Archer Hotel Austin is a part of LodgeWorks, a hotel management and development company based in Wichita, Kansas with 950+ employees nationwide. Our multi-brand strategy includes Archer, Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hampton, and other high quality, nationally branded products. We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work. It defines everything we do. Hospitality is the single most important element of our organization – the foundation upon which everything is built.

Our benefits include Medical, Dental, Vision, PTO, 401(k) with employer match, Term Life Insurance at no cost to the employee, additional Supplemental Term Life Insurance available at a minimal cost to the employee, Long and Short-Term Disability benefits at no cost to the employee, and much more for full-time positions.

We are an equal opportunity employer and have a lot to offer individuals interested in joining our team.

Job Type: Full-time

Pay: $19.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Work Location: In person

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