Job description
About us
Job Summary
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 55,000 dedicated professionals, serving over 700 client companies at 255 stations in 44 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.
Job Summary
The Ramp Supervisor / Trainer manage and direct ramp activities to deliver high quality products/services to our customers. Effectively delivers initial and recurrent training as necessary
Job Responsibilities
- Supervize and manage staff to deliver excellent customer service
- Maintain applicable safety and performance standards
- Develop and build good relations with customers and Airport authorities
- Report irregularities and take appropriate action
- Participate and contribute to internal and customer meetings
- Conduct daily shift briefings
- Conduct safety meetings/briefings
- Liaise with OCC regarding daily workforce requirements
- Perform daily/weekly audits
- Build and maintain good management/workforce relations
- Ensure workforce adherence to company policies and procedures
- Conduct intial and recurrent employee training as necessary
- Maintain employee training records
- Perform other duties as assigned
Qualifications and Competencies
Equal Employment Opportunity Statement
- High School Diploma or GED equivalent preferred
- Minimum two year experience in ramp service or related field
- Ability to work in a team environment
- Knowledge about operation of Ground Service Equipment
- Must possess strong organizational and multi tasking skills
- Effective verbal and written communication skills
- Ability to add, substract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Must be able to work in all weather conditions
- Valid unrestricted Provincial Driver's License
- Flexible work schedule including evenings, weekends and holidays
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
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