Job description
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $33800.00 per year
Benefits
Paid Holidays
Base Salary with Commissions
Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Mon-Fri Work Schedule
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Develop new Financial Services opportunities.
- Document each customer contact in eAgent.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Answer incoming phone calls on the first ring.
Requirements
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
- A Property & Casualty license is preferred but will train good individual.
- Professional phone etiquette.
- Great Customer Service Skills.
- Bi-lingual a plus
Company Description
McNealis Insurance, established in 2000 is dedicated to serving the insurance and financial services needs of families in the Hazleton and Tamaqua areas. With a combined 100 years of experience, our staff takes pride in giving personal service and advice, based on the needs and desires of all who seed our help. Our ultimate goal is to provide the ultimate customer experience, one that is based on integrity, and compassion for everyone.
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