Job description

John Kelly Chocolates is a handmade, artisan chocolate company established in 2004 and based in Hollywood, California. Our award-winning chocolates are sold nationally in hundreds of retailers, from luxury hotels to prestigious wineries and gourmet food stores. We have a significant presence online, as well as two retail boutiques which showcase the company’s products while providing a luxurious shopping experience for our customers. We pride ourselves on the quality of our products and customer experiences. Whether it’s the beautiful hand-tied ribbons that adorn our boxes or the divine treats within, we are passionate about the details. We are driven toward growth, providing opportunities for the development of our team members and remaining centered on the goal of expansion.

Principal Duties and Responsibilities (but not limited to):

- Personifying the brand and culture.

- Cultivating relationships with customers, selling one-on-one, ensuring top-tier customer service is given to every customer, and providing unparalleled customer service.

- Ensuring store sales goals are met. Utilizing soft selling techniques, training, and creative sales solutions to maintain sales during lower volume periods.

- Maintaining high standards for store cleanliness and merchandising, following company merchandising directives to ensure brand representation.

- Ensuring that product inventory and assembly components are well maintained, alerting the appropriate people when there is a need to re-stock.

- Identifying and cultivating relationships with VIP customers in store.

- Driving the retail email database.

- Exemplifying expertise in all John Kelly chocolate products.

- Displaying knowledge of all inner workings of the POS register and following daily sales reconciliation procedures.

- Opening and Closing the store as a key holder.

- Understanding elements of shipping to provide accurate shipping estimates to customers.

This position includes assembly of products and light cleaning, to be done when not waiting on customers.

It is important that the person be dependable and have reliable transportation. Normal business hours are Monday through Saturday, 10:00am-6:00pm and Sunday 12:00pm-6:00pm, with a regular week consisting of 2-3 workdays. Overtime is compensated at time and a half and will be expected during peak holiday seasons. Permanent, full-time employees are eligible for health insurance benefits.

Supervision Received:

Supervision is provided by the Store Manager.

Qualifications & Skills:

Education: A minimum of a High School Diploma or equivalent.

Experience: A minimum of one year in retail service or luxury sales experience. Keyholder experience is a plus. English proficiency is required. Serv Safe certification is required but will be provided by the company if needed.

Skills:

People Skills.

Strong written and verbal communication skills.

Organizational and time-management skills, including the ability to multitask.

Ability to work well with limited supervision as well as work effectively with a team.

Proactivity

Creativity

Detail-oriented

Efficiency

Compensation:

$18 per hour. Bonus available when sales goals are met. After 90 days you qualify for Medical benefits, paid vacation, and six paid holidays.

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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