Sodexo is seeking a Retail Manager 3 for Beth Israel Deaconess Medical Center located in Boston, MA

Beth Israel Deaconess Medical Center (BIDMC) is part of Beth Israel Lahey Health, a new health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education. BIDMC is a world-class teaching hospital of Harvard Medical School and is in the heart of Boston.

BIDMC is passionate about caring for patients like they are family, finding new cures, using the finest and the latest technologies, and teaching and inspiring caregivers of tomorrow. We put people at the center of everything we do, because we believe in medicine that puts people first.

The successful candidate will: be responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.

Key Duties:

• Ensure there is a zero-harm mindset for ourselves, our customers, our food and employees.
• Direct daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
• Manage cash handling protocols & control procedures according to Sodexo policies.
• Maintain client satisfaction for food quality & customer service.
• Be accountable for the execution of service quality by maintaining the highest level of delivery.

• Supervise day-to-day work activities of food service workers, supervisors & managers.

• Motivate, coach, mentor and develop front-line (hourly-paid), staff;
• Provide stellar customer service;
• Oversee cash handing processes, and POS programming and maintenance;
• Ensure company food and physical safety programs and standards are followed;
• Conduct retail brand standard audits (in-house and national brands);
• Maintain integrity of retail branded concept standards (national and in-house brands);
• Manage the opening and closing the operation as well daily retail food service operations;
• Ensure all needed signage (including digital) is in place;
• Manage vendor relationships and compliance; and/or
• Maintain all product merchandising, marketing, and ordering standards are in place

Employees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.