SERVPRO of Athens/Mineola/Palestine/Tyler is hiring a Restoration Mitigation Manager! BenefitsSERVPRO of Athens/Mineola/Palestine/Tyler offers:

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more! The Restoration Mitigation Manager is tasked with successfully delivering all EMS related services for clients and key relationships. Restoration Mitigation Managers work diligently to meet and exceed customer expectations, develop and grow referral relationships and steward the company brand. Key Responsibilities Oversees all mitigation and EMS based services Leads daily “Stand To” meetings Manages equipment and consumables inventory Manages Mitigation fleet/vehicles Monitors performance data; anticipating, preventing and solving problems Provides training and direction to mitigation and contents cleaning personnel Directs and ensures proper coordination of all Mitigation Department administrative affairs Determines feasibility of work, based on insurance coverages and nature of damages Inspects job sites to establish initial scope of work, confirms with insured and adjusters Assists in the recruitment and qualifying of subcontractors and vendors Reviews all projects in order to ensure quality of work Leads all operational sales activities Assists in the recruitment and onboarding of Mitigation personnel Fields customer questions & concerns, resolving all issues, working with appropriate staff Builds relationships with field adjusters, commercial business clients and other referral partners Writes EMS related estimates and scope of work as needed Representing the company at industry events and associated groups as required

Required education and experience High school diploma or equivalent At least two years of related experience Preferred education and experience 2-7 years experience as a Mitigation Project Manager and/or related experience in the insurance restoration Industry IICRC certifications in Water, Fire and Mold restoration Project Management related certifications and/or training Competencies Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent sales and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Strong supervisory and leadership skills Ability to prioritize tasks and to delegate them when appropriate Ability to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite, G Suite or related software

Physical demands Prolonged periods of sitting in vehicles and at a deskMust be able to lift at least 15 pounds at a timeProlonged periods of exposure to noise created by power tools, equipment and heavy machineryExposure to standard work site environments Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.