• Generate a bond with customers by bringing service with an outstanding personal touch.
• Seek the perfect timing to engage with customers.
• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Revise and/or Supervise the arrival and condition of the merchandise.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
• Implement policies and protocols that will maintain future restaurant operations.
• Ensures that the Corporate Mission and Values are followed at all times.

• Bachelor’s Degree.
• 3+ years of Restaurants.
• 2+ years of Restaurant Management (fine dining concepts).
• Demonstrated effectiveness in written and verbal communication.
• Excellent negotiation skills.
• Strong decision-making abilities.
• Strategy and innovation skills.
• Ability to coach and mentor employees on a one-on-one basis as well as in a group.

• Annual Salary paid on a biweekly basis.
• Signing bonus. (ask us for details)
• Quarterly bonuses may vary according to performance and meeting goals based on sales and operating profit.
• Possibility to buy medical insurance coverage at competitive prices.
• Paid Time Off (PTO).
• Corporate training for different competencies.
• Corporate chaplaincy services and caring team assistance focus on our coworkers' well-being (physical, emotional, and spiritual).
• Excellent work environment.
• Receive 50% off regular menu prices on your day off on all of our restaurant concepts (Frontera, Luciano's, Pampas, and Frankie's).

With a luxe atmosphere inspired by renowned restaurants of Hollywood's heyday during the 1950s and 1960s, such as the famed Brown Derby, Frankies Restaurant boasts an upscale traditional steakhouse menu paired with a distinctive Italian twist. Located on the third floor at 6500 Sugarloaf Parkway, inside Duluth's 1818 Club, Gwinnett's newest steakhouse serves dinner from Monday to Friday beginning at 5 p.m.The inspiration for Frankies comes from a desire to offer Gwinnett County the best quality steaks in a great atmosphere. While the expertly prepared food and welcoming atmosphere at Frankie's will be top-notch, Frankies will set apart from others with the incredible attention to detail and courteous staff that has only one job at hand, to make each dining experience a memorable one.