Job Summary: The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. The Resident Manager must display a calm manner and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks.

Status: On-call, Nonexempt, Regular

Location: Chinatown neighborhood, San Francisco

Hours: Perform nightly duties (approximately half an hour per day) and Monday through Friday 5 p.m.-8 a.m. and on Saturday, Sunday, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24- hours)

Salary: $17.58 per hour

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

• Perform nightly security check on building floor and lock up common areas as needed or in an emergency matter.
• Respond to and handle all building emergencies during on-call shift: flood, fire, electricity outrage, serious injury, medical emergency
• Report all maintenance related issues
• Log and document serious events on incident reports
• Log activities daily and occurrence including date, time, and what happened that day or no incidents
• Report any graffiti on both interior and exterior side of the building to Property Manager
• Separate recyclables, compostable, and landfill trash when needed.

Job Responsibilities:

• Perform nightly security check on building floor and lock up common areas as needed/or in an emergency matter.
• Separate recyclables, compostable, and landfill trash when needed.
• Respond to and handle all building emergencies during on-call shift: flood, fire, electricity outrage, serious injury, medical emergency
• Report all maintenance related issues to Property Manager
• Log and document serious events on incident reports and submit to Property Manager
• Respond to tenant complaints in a reasonable time manner
• Report any graffiti on both interior and exterior side of the building to Property Manager
• Log activities daily and occurrence including date, time, and what happened that day or no incidents
• Respond to all telephone calls, otherwise, return calls in a timely manner
• Respond to calls or emergencies at the building in a timely manner and notify the Property Manager as appropriate
• Along with Property Manager, attend resident meeting a minimum of once per year
• Required to reside in resident manager unit and stay every night while on duty

Nightly Job Responsibilities:

• Perform nightly security check on each building floor and lock up common areas as needed or in an emergency matters
• Separate recyclables, compostable, and landfill trash when needed
• Clean building entrance, hallway, and community area when needed
• Approximate time to perform nightly duties per day: 30 minutes

Other

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned

Knowledge, Skills, and Experience

• Commitment to respond to all cell phone/pager calls within ten minutes
• Commitment to be at property site within thirty minutes of being notified of any building emergency
• Willingness to do varied tasks
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Good written and verbal communication skills
• Act in a pleasant, professional, and calm manner
• Ability to work under stressful circumstances

Minimum Qualifications

• Excellent interpersonal skills and ability to work with diverse ethnic group
• Sensitivity to issues facing low-income families, disabled, and elderly populations
• Good judgment and problem-solving skills
• Experience responding to basic maintenance issues (preferably in a multi-unit building)

Preferred Qualifications

• Prior experience as a resident manager
• Current employee in Property Management
• Experience working in affordable housing projects, especially in property management
• Knowledge of building/facility operations
• Intermediate or advanced building maintenance skills

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