Job description

Skill Sets and Requirements:

Must be Service Routing subject matter expert on Nokia NSP, knowledgeable on NOKIA 77xx Service Routing devices (Hardware/Software/Diagnostics)

Must be strong communication skills, will work onsite with Customer Teams to provide support and assistance.

Responsibilities:

• The Resident Engineer will work onsite, in Customer’s locations in Richmond VA.

• The Resident Engineer will interface with the local Customer Network Operations Center personnel.

- supporting customer’s NOC Operations and Maintenance Engineering Staff to develop Operations Readiness

• Establish documented processes and procedures to improve NOC visibility to the EMS’s and associated Network Elements.
• Enhance the Client Outage Management and Notification processes.
• Define IP MPLS provisioning standards and develop a consistent process guideline to further reduce fault restoration timelines.
• Provide continued On-The-Job (OJK) Knowledge transfer to Client NOC personnel

MPLS Role:

• Provide technical support/troubleshooting for all Nokia network/services operational issues related to network or services to include MPLS, DWDM, and Microwave.
• Provide support to Architects in the development/testing of new services including LAB testing.
• Provide technical consultation to EOC group and Engineering staff (adhering to DE’s Architecture standards).
• Take lead in opening and managing the progression of Nokia TAC tickets associated with network and services.
• Proactively assess NSP alarms associated with network and services to engage the EOC group as needed.
• Develop operational MOPs as required to perform operational activities or nodal software upgrades.
• Provide knowledge transfer on MPLS.

Monitoring and surveillance activities

• Command Line Interface for Nokia routers and switches
• NSP EMS Familiarization
• New network element configuration/Network routing setup
• IP Element configuration
• Event detection and isolation/Fault resolution
• Routine diagnostics and corrective action management
• Evaluate customer skillsets and develop training plana timely and professional manner.

Duration: 12 Months, Extendable based on client Requirement

Candidate will be required to work onsite with customer in Richmond VA

Candidate MUST be US citizen or Permanent Resident

Job Type: Contract

Schedule:

• 8 hour shift

Work Location: On the road

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