Job description

Tool-Smith is hiring a full-time Inside Sales Representative in our Nashville office. Since 1979, Tool-Smith, Inc. has been serving industrial and manufacturing businesses through the distribution of supplies and services. With locations in Birmingham, Nashville & Mobile we serve our customers in the states of Alabama, Georgia, Mississippi, Tennessee, Louisiana, and the panhandle of Florida. Our mission is to be the leading supplier of assembly tooling, hydraulic products, lifts, and engineered solutions utilizing quality suppliers, integrity in all we do, innovative approaches, and timely communication to the customers & industries we serve.

Summary:

Assists customers with repair quotes and orders via email, phone, and in person. Provide information regarding products and services. Accomplishes tasks by performing the following duties.

Essential Duties and Responsibilities

· Communicates with customers by email, phone, fax or in person. Receives requests for quotes and orders.

· Research products and services requested, including specification of product and sourcing availability of product.

· Resolves complaints concerning services and product rendered; referring complaints requiring others assistance to designated departments for investigation.

· Handles inbound sales lead calls to convert calls into sales.

· Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.

· Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.

· Builds and maintains customers relationships. Investigates and resolves customer problems, such as deliveries.

· Works with outside sales representatives to fulfill customer requests in a timely manner. Pass information between outside sales representatives, customers, and vendors timely and accurately.

· Works with warehouse and shop managers to ensure all repair items are received and returned without incident.

· Regularly updates customers regarding repair status.

· Manages warranty claims.

Qualifications:

· Lift up to 50 lbs.

· High School Diploma or Equivalent

· Six months to one-year related experience and/or training preferred.

· Experience selling into the target markets would be a plus.

· Ability to read and interpret documents such as requests for quotes, purchase orders, technical drawings, safety rules, operating and maintenance instructions, and procedure manuals.

· Knowledge of Word Processing software, Microsoft office, Outlook and Enterprise Resource software (PRELUDE)

Benefits:

• Hourly pay, plus voluntary overtime, and commission
• Generous Holiday Schedule
• Vacation, Personal/ Sick-Time
• Health, Dental, Vision, FSA
• 401K and other great benefits

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, age, veteran status, or on the basis of disability or any other federal, state or local protected class

Job Type: Full-time

Pay: From $18.00 per hour

Weekly day range:

• Monday to Friday

Application Question(s):

• Do you have experience selling into the target markets?
• Can you life up t0 50 lbs?

Experience:

• Inside sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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