Department: Rents Service - Bensalem

Responsibilities

• Communicate with internal and external customers daily according to our mission, vision, and core company values.
• Maintain Modern Communication with accurate and up to date repair status. Collaborate with Supervisors on clearly communicating the start, status, and completion dates of all jobs to customers.
• Assist in quoting machine repairs and inputting quotes and additional repairs into a segmented format on work orders. Communicating and acquiring approvals for all additional work from customers.
• Service Call Management: Open, confirm warranty/customer damage, invoice.
• Review of the Technician’s notes to confirm required machine data entry.
• Follow up with customers upon completion of work, to survey their satisfaction with our service.
• Coordinate transportation of equipment and communicate details to appropriate personnel.
• Manage Aerial Inventory List due for upcoming ANSI Inspections with Shop/Field Supervisor.
• Collaborate on Rental Damage Repairs with Shop/Field Supervisor and communicate financial responsibility to customers.
• Update Machine Tiles in NAXT with accurate and updated machine information.
• Collaborate with Field Service to identify machine swaps, enter information in NAXT.

Recommended Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Outlook, Excel, Word, SIS, and other position related software.