C1 Company Overview: Overview:

The Renewal Success Manager (RSM) is dedicated to preserving and improving customer retention by collaborating with the account team and mitigating operational barriers. The RSM is responsible for renewals within their assigned territory and partners with the National Account Managers (NAMs) to assist in leading the renewal strategy for ConvergeOne’s customers. The position requires experienced Services experts with excellent leadership skills, priority management, and the ability to enroll and orchestrate several people within an assigned POD in a consistent, proactive approach to ensure renewals are won on time. The RSM must have knowledge of ConvergeOne’s Maintenance, Managed Services and Cloud offers. They must role model processes across multiple Offers and Contract types. The mission of this role is to create clarity for our Field Sales Teams, provide collaborative support to the Regional Manager, improve efficiencies, and improve Renewal results overall.

Responsibilities:

Essential Functions

• Collaborates with the NAM to create a renewal strategy for each customer and define a go forward plan
• Functions as the NAM’s key point of contact for renewals
• Functions as the Regional Support team’s key point of contact for renewal
• Drives and leads the Renewal Playbook in collaboration with the Account team and Renewal Specialists to preserve and enhance customer contracts and relationships
• Leverages renewals dashboard to create renewal opportunities and request quotes in CRM
• Engages actively with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals
• Negotiates and executes renewal contracts that align to Customer goals
• Improves margins, specifically on Legacy offers that are below C1 minimum standards
• Establishes a relationship and follow-up cadence with the POD and RM for funnel tracking
• Supports and drives on-time and accurate Renewal Forecasting

Additional Specific Duties and Responsibilities

• Manage all opportunities in CRM within assigned accounts
• Maintain accurate Workbook data with a 90-day min perpetual updating process for assigned accounts
• Maintain the most updated Workbook on the Shared Drive for Regional access
• Extend and Cancel contracts using the proper CRM processes for assigned accounts
• Keep track of targeted Mod Base Renewals to ensure they are extended, migrated or renewed
• Attend Regional Renewal meetings
• Develop Regional Renewal Reporting Cadence

Qualifications:

Required Qualifications

• 3+ years work experience in B2B Sales
• 3+ years of telecommunications Services sales work experience in the Mid Market
• Work experience selling Managed/Outsources services
• Computer literacy; Proficiency in all MS Office applications
• Business acumen: knowledge of P/L, breakeven, and ROI
• Solid mathematical skills

Desired/Preferred Qualifications

• Working knowledge of Cloud and Managed Services minimally on Unified Communications systems

Additional Information:

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

Overview (Text Only): The Renewal Success Manager (RSM) is dedicated to preserving and improving customer retention by collaborating with the account team and mitigating operational barriers. The RSM is responsible for renewals within their assigned territory and partners with the National Account Managers (NAMs) to assist in leading the renewal strategy for ConvergeOne’s customers. The position requires experienced Services experts with excellent leadership skills, priority management, and the ability to enroll and orchestrate several people within an assigned POD in a consistent, proactive approach to ensure renewals are won on time. The RSM must have knowledge of ConvergeOne’s Maintenance, Managed Services and Cloud offers. They must role model processes across multiple Offers and Contract types. The mission of this role is to create clarity for our Field Sales Teams, provide collaborative support to the Regional Manager, improve efficiencies, and improve Renewal results overall.