Job description
Work from home Operations Manager job overview
Huron Law Group, an established national debt defense law firm focused on providing cost-effective legal representation to consumers, seeks a Remote Operations Manager is responsible for overseeing the support services provided by the network of attorneys, communication with servicing partners, and management of non-attorney staff.
Essential Responsibilities and Objectives
· Oversee day to day operations of support services provided by network of attorneys
· Oversee growth and development of department functions, staffing, and efficiencies
· Oversee recruiting, training, and onboarding of new employees and contractors
· Collaborate with servicing partner(s) on a regular basis to ensure service expectations are met
· Communicate and collaborate with Attorney Network Manager(s) regarding attorney performance and support needs
· Forecast staffing needs and expenses
· Manage, maintain, and report on attorney performance
· Manage Department Time and Attendance
· Develop, coach, and hold accountable the operational staff
· Encourage and cultivate a high level of customer service and company culture
· Other responsibilities may be assigned as needed. Manage direct reports in operations. Responsible for hiring and exiting departmental employees.
Benefits
· Work from home with flexible schedule
· 401k and PTOs
· Health, Dental and Vision
· Free Short Term and Long term Disability
Job Requirements
Language Ability:
- Ability to communicate both verbally and in written format at a high level
- Effectively present information in on-on-one and group situations to clients, business partners, and other employees of the organization.
Math Ability
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
- Advanced skills in Microsoft Word and Excel
- Advanced knowledge of Microsoft Windows and Outlook
- Advanced operation and reporting knowledge of both phone system and CRM (Client Relationship Management) software
Physical Ability
- Able to sit at and work on a computer for periods of time and able to lift 10 Lbs.
- Ability to speak, hear and see for the assigned work day
Education and Experience
REQUIRED: bachelor’s degree or equivalent experience
Minimum of 5 Years of Experience in Customer Service or Operation Management
PREFERRED: Management experience in a Law Firm or Legal Service
Interested in working from home? Please send your resume.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- Associate (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: Remote
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