Remote Customer Success Manager - $100k + $20k (Cyber Security)

Full Time
Los Altos, CA 94022
Posted
Job description
Remote Customer Success Manager - $100k + $20k (Cyber Security)
Remote
Job Title: Customer Success Manager (CyberSecurity)
Salary: Base around $100k + $20k bonus = $120k total comp, 100% covered healthcare, unlimited PTO, 401k
Requirements: 2+ Years or CSM in CyberSecurity

Based in the Bay Area, we are a rapid growth security start up!

We re proud to have won 2021 Best Places to Work and 3 separate cyber security awards.

Our Founders are two ex-Cisco engineers with an idea.

Within 1 year almost every Fortune 100 company in the country was using it, we closed LinkedIn as a paid-subscriber, and we closed our Series B.

Since then we've hired 50 people and added some HUGE clients, such as Roblox, Zoom, Uber, Robinhood, Wayfair, Bank of America and Booking,com.

Our product scours the internet by searching 3 million+ domains per day for fraudulent brand-imitators, then takes down over 90% of them within 24 hours.

We just closed another funding round for $32MM and are working with the ZScaler Advisor who scaled them to a billion dollar company.

Due to growth, we are looking for a Remove Mid Market CSM with 2+ years of experience and a background in cyber security/information security.

You will be covering around 60 accounts with a book of business between $1.5-$2MM.

Your accounts will be 80-90% mid market with the occasional enterprise account.

You have a $20k variable based off of retention.

You will not be responsible for up selling and cross selling, however we ask that you identify those opportunities and kick them off to an AE.

Finally, culture is huge for us. We're huge on supporting our employees, offering them the tools to succeed, and empowering them to reach their personal and professional goals.

If you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position.

Top Reasons to Work with Us

  • Remote Flexibility: Permanently remote, teams and offices in Austin and Bay Area
  • Compensation: Base around $100k + $20k commission = $120k total comp
Great Benefits : 100% covered healthcare, unlimited PTO, 401k
  • Clients: Roblox, Zoom, Uber, Robinhood, Wayfair, Bank of America and Booking,com, Figma, Lucid, RingCentral, Algolia, and Clearbit.
  • Ownership: Project ownership and ability to make a real impact
  • Culture: Modern, supportive start-up culture

What You Will Be Doing

  • Become a trusted adviser and product evangelist
  • Act as the primary customer point of contact
  • Take ownership of the customer success life-cycle
  • Collaborate with sales and product teams as the voice of the customer
  • Cover cross selling, up selling, and expansion
  • Recommend product enhancement based on customer feedback

What You Need for this Position

2+ Years:
  • CSM
  • Mid Market
  • Cyber Security

What's In It for You

Base around $100k + $20k bonus = $120k total comp, 100% covered healthcare, unlimited PTO, 401k
  • 100% Covered Healthcare
  • Unlimited PTO
  • Medical
  • Dental
  • Vision
  • Bonus
  • 401k

So, if you are a Remote Customer Success Manager - $100k + $20k (Cyber Security) with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Matt Abbasfard

    Applicants must be authorized to work in the U.S.


    CyberCoders, Inc is proud to be an Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

    Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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