Innovate here. And see your ideas come to life.

It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

Job Overview

Position Schedule: Full-Time

In 2022, Edward Jones invested $ 1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test and learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

Edward Jones is looking for a Site Reliability Engineer (SRE) who will drive and enable system reliability and performance monitoring for the Operational Data Platform using application performance monitoring and other tools. As a Site Reliability Engineer, you will drive performance, enhance data usage and analysis for the firm to identify areas of opportunity for providing better service and systems to our end users. You will help proactively identify system issues and run change/resolution to ensure stability of business-critical applications.

What You Will Do:

• You will define, configure, and enable alerting and monitoring for the Operational Data Platform.
• You will monitor application or platform performance using APM and other monitoring tools to isolate the fault domain and identify root cause of performance issues.
• You will be part of a 24x7x365 support team whose focus is to work together to resolve problems as they arise and then to implement solutions to prevent the same incidents from occurring again.
• Understand the priority of each environment, the urgency, and the different types of issues that arise, taking actions to investigate and quickly resolve.
• Perform advanced troubleshooting of incidents in mission-critical systems and participate in preventative problem management activities.
• Guide and mentor teams on observability, scalability, and resiliency of platforms.
• Participate in the analysis, design, develop, testing, and implementation activities within the areas of responsibility.
• Work across departments for issue awareness and troubleshooting through resolutions.
• Engage and communicate with the ODP development teams (API, ETL, Data Platform) the plans for monitoring and alerting. Receive their buy-in and sign-off on approach and implementations.
• You will ensure the appropriate SLA/SLO dashboards are developed.
• Assist team in setting up and maintaining SLIs, SLOs, and error budgets for systems and applications.
• Automation first approach for evolving service offerings and enhancing platform/application reliability.
• Facilitate blames incident retrospectives to understand root causes, communicate learnings, determine remediation, and drive continuous improvement.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $92984
Hiring Maximum: $158325

Skills/Requirements

What Experience you Need:

• 5+ years' experience in software, infrastructure, or platform engineering with a combination of the following:
  • Production support and operations
  • Performance Testing/Tuning/Monitoring, maximizing system uptime and availability, ensuring functional and performance SLAs
  • Experience in Agile Methodologies and processes
  • Experience representing technical viewpoints to diverse audiences and making prudent and making prudent and timely technical risk decisions
  • Experience developing automation

What Could Set You Apart:

• Monitoring platforms, frameworks & patterns such as Dynatrace, Splunk, Azure Monitor, and Grafana experience
• Expertise in troubleshooting and investigating issues in Java, Azure, SQL MI, API technologies, and Kubernetes
• 3+ years of experience with DevOps tools, in Ansible, Artifactory, Git and Jenkins
• Highly proficient at shell and python scripting, Linux commands, Jenkins jobs and CICD setup

Awards & Accolades

• 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
  • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
• 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
  • Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
• 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
  • For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
  • 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
    • Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.

About Us

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.