$2,000.00 Sign on Bonus

VACCINATION EXEMPTIONS ACCEPTED

All offers of employment are contingent upon the successful completion of a negative drug screen test*, criminal background check, reference checks, infection prevention procedures (Proof of completed COVID 19 vaccinations, TB test, Flu Shot, immunization records, etc.), physical capacity profile and acknowledgement of policies.

ESSENTIAL DUTIES PER AREA OF RESPONSIBILITY
1. Greets patients, visitors, physicians and employees promptly in a cordial and professional manner.
a. Provides exemplary customer service both on the phone and in person (smiles,
makes eye contact, is cheerful and welcoming, listens, is empathetic and efficient,
yet does not give the impression of rushing) and inspires confidence in every
interaction.
b. Positively manages up, or promotes, all medical providers, nurses, supervisors,
administration as well as the organization at all times.
c. Attains and maintains mastery level knowledge of all assigned medical practices,
including provider/clinic schedules, patient scheduling preferences, and scope of
services offered.
d. Handles emergencies with tact and calmness; understands and follows emergency
policies/protocols.
e. Manages multiple phone calls and other customer interactions simultaneously,
transitioning smoothly between interactions.
f. Maintains proficiency in call management software including telephone calls,
scheduling, and reminder calls.
g. Performs duties independently, and in collaboration with team, asking for
assistance from peers and/or supervisors as needed.
2. Courteously answers telephone calls
a. Maintains mastery level understanding and utilization of the telephone console
and all related functions.
b. Utilizes standard script when answering phones including identifying self by
name.
c. Follows HRRMC’s communications policy, including telephone etiquette.
d. Is careful not to provide extraneous information to patients such as “Dr. ____ has
no appointments for three months;” instead, “Dr. ____ has a very busy schedule,
may I put you on a list to call if an appointment opens up sooner than ____
months?”
e. Instinctively knows which communication method is preferred by each practice
and communicates accordingly; closes the loop timely on any outstanding
responses from the practices.
f. Handles irate patients and others with tact; utilizes de-escalation techniques, and
knows when to disengage and ask for assistance.
3. Proficient in EHR registration
a. Averages a minimum of 95% registration accuracy; enters information
consistently following established guidelines; information is not only accurate,
but also consistently uniform (i.e. uses upper and lower case type appropriately,
enters complete phone numbers, etc.)
b. Efficiently and accurately enters or updates demographics, insurance coverage,
primary care physician(s) and any other needed information during every
customer encounter.
c. Verifies and documents patient’s preferred phone number for receiving phone
calls.
d. Obtains an email address from every patient, if available, and encourages him or
her to set up a patient portal account.
e. Tactfully reminds patients of their out of pocket costs and collects the correct
copayment from customers at each visit; instinctively knows when to refer
patients to a supervisor and/or financial counselor.
f. Obtains required information such as insurance cards and driver’s licenses;
obtains consent to treat, releases of information, and other required paperwork
from 100% of patients.
g. Takes ownership of the patient check in process, verifies appointments via EHR
practice management system; explains next steps in patient appointment flow.
4. Proficient in EHR scheduling applications
a. Schedules patient clinic appointments in the EHR(s) scheduling system(s),
according to practice guidelines and provider specifications.
b. Follows templated schedules in the EHR, specific to each provider and/or
practice.
c. Is knowledgeable of telehealth applications and services and assists in assessing
patients’ ability to receive services via audio/video modality. Refers patients to
the IS helpdesk as needed for assistance.
d. Schedules patients for telehealth visits utilizing parameters provided by each
medical practice; asks for clarification as needed ahead of time.
e. Initiates telehealth visits and follows established workflows.
f. Is knowledgeable of all ancillary services and assists patients in scheduling these
services and/or in contacting Central Scheduling.
5. Attends department huddles and practice huddles as assigned, representing registration
and addressing any concerns; relays this information to supervisors and/or peers as
needed.
6. Functions as a facility screener for patients entering the clinics, taking temperatures,
asking assigned health questions, ensuring patients wear a mask and directing them to the
appropriate medical practice.
7. Takes initial de-escalation training and a refresher training at least yearly or as assigned
by management.
8. Is cross-trained and competent to work registration in all medical specialties.
9. Performs other duties as requested.

EDUCATION and/or EXPERIENCE

One year of related customer service skills in a healthcare environment or other customer service -related industry .

CERTIFICATES, LICENSES, REGISTRATIONS
None required.

HRRMC has a full-time Registration Specialist opportunity available. This position is 40 hours /week and will include some weekend hours, working at our Buena Vista Medical Clinic. This The ideal canidate will have excellent customer service and computer skills, be a team player and self directed. This position is eligible for our full benefits package including : medical, dental and vision insurance, employer matching retirement plans, paid time off accruals, employee gym, flex spending account and more.

Apply on line at www.hrrmc.com

Provides superior customer service to patients, colleagues and visitors to the facility. Performs detailed, accurate registration and scheduling of all patients to assure smooth workflow and productivity for staff and providers Maintains the integrity of the demographic information of the patient, insured, guarantor and insurance company