Who We Are

With more than 5,000 locations in 50 countries, Anytime Fitness offers the world’s largest 24-hour, secure access, fitness franchise with top notch strength-training and cardio equipment and private changing areas. Our friendly, professional staff is trained to help our members along their fitness journey, no matter how much support they need. We have the tools and guidance needed to help you succeed.

Position Summary

The Regional Member Experience Manager (RMXM) will be responsible for all member training, evaluation, and retention services provided at their 4+ Anytime Fitness locations, which includes conducting fitness consultations, determining the right combination of personnel and tools for each member, and managing the retention score to ensure meaningful touch points for the lifetime of each member. The development, training, and mentorship of training staff will determine the success of this position. The RMXM reports directly to the Owner.

Responsibilities

• Personnel Development
  • Onboard, develop, and train trainers, ensuring the clubs are fully staffed at all times
  • Evaluate & identify under performers for development or turnover
  • Conduct weekly evaluation meetings, providing programing guidance and short-term goal setting
  • Conduct monthly service & administrative audits, ensuring adherence to company standards and constructive feedback
  • Manage scheduling, payroll, and grievances
  • Maintain communication with the Regional Operations Manager, providing input and direction for strategic planning

• Member Experience & Retention
  • Create a nurturing, supportive environment/culture; providing proper planning, encouragement, and accountability measures necessary to provide a valuable, long-term member experience
  • 100% compliance with the Fitness Consultation & Evaluation process; educating the membership on available service options, implementing an initial workout plan, and establishing a scheduled follow up and assessment process
  • Actively involved with and champion of Anytime Fitness Apps and Personal/Group Training services
  • Monitor member records, accounting for their health and medical history, goals, workout preferences, scheduled assessments, and progress notes
  • Maintain a fluid and organized schedule, allowing for efficient coverage of all member interactions
  • Proactively address retention barriers through non-usage calls and monthly follow-ups
  • Lead generation of member referrals beyond the initial sales process

• Training Clientele
  • Compliance to Anytime Workouts, providing scientific programming for each muscle group, regardless of participants' capabilities and limitations
  • Coach trainers to evaluate individuals' abilities, needs, and physical conditions, and offer suitable pre-prescribed modifications to meet any special requirements
  • Coach trainers on providing corrective measures, coaching breathing techniques, and maintaining individuals' exertion levels to maximize benefits from exercise routines
  • Compliance and enforcement of safety rules and regulations governing the use of the exercise equipment
  • Compile and distribute industry information and resources regarding nutrition, weight control, and lifestyle issues

Professional Skills

• Excellent interpersonal skills and ability to work with a variety of stakeholders; can derive insights from others through probing questions and collaborative problem solving
• Excellent organizational and project management skills, including the ability to execute multiple initiatives autonomously
• Demonstrates mastery of skills in the areas of physical fitness, nutrition, and general health
• Ability to effectively coach, counsel, train, direct, supervise, and motivate employees
• Ability to write reports and business correspondence
• Analyzes client behavior and abilities to introducing them to personal/group training packages
• Ability to stay up to date with the latest fitness techniques and health trends
• Participate in company functions, promotions, and events. Attend, participate, and help coordinate regional meetings
• Perform administrative duties, such as following up with members, maintaining client records, and filing reports

Qualifications

• Education: Bachelor's degree in a related field (e.g. business administration, exercise science) or equivalent educational level preferred. The lack of a degree may be compensated with additional experience.
• Certification: Personal or Group Training certification through a nationally accredited provider with one year of experience preferred.
• Experience: Three (3) or more years of sales management experience and management experience with direct reports.
• Schedule: 40 hours scheduled within seven (7) consecutive days (Monday – Sunday). Working hours are scheduled according to the needs of the department and the company. Some travel required.

Compensation

• Wages: $18.00 - $22.00/hour payable, in semi-monthly installments. Graduated increases contingent upon regularly scheduled employment evaluations, to include potential annual increases.
• Commission: TBD, but example below.
  • < 75 Paid Sessions Rendered per 2 Week Period = $0.00/session
  • 75 – 150 Paid Sessions Rendered per 2 Week Period = $1.00/session retro back to the first session
  • > 150 Paid Sessions Rendered per 2 Week Period = $2.00/session retro back to the first session
  • Commission rate determined per individual location and then totaled for the pay cycle
• Vacation/Sick pay:
  • 0 < 2 Year anniversary of Employment –> 4 hours PTO accrued per month
  • 2 < 4 Year anniversary of Employment –> 8 hours PTO accrued per month
  • 4 < 7 Year anniversary of Employment –> 10 hours PTO accrued per month
  • 7< Year anniversary of Employment –> 14 hours PTO accrued per month
  • Max carryover from December to January = 80 hours
• Holiday pay: 8 hours will be paid for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and one floating holiday of your choosing (Birthday, Anniversary, extra vacation day.)
• Medical Insurance: Up to $250 reimbursement each month for a policy that is chosen and paid for by the employee. Contingent upon a positive review following your one-year anniversary of employment, your medical reimbursement will increase to $300 each month.
• Continuing Education / Certification: Reimbursement of 50% of the cost of continuing education credits or new certifications up to $500 per year.
• Other: Fun and motivating atmosphere, free membership for you and your spouse/partner.