Job description
The Regional Director Property Engineering directs and coordinates facilities activities within resorts in a specified region while providing direction and support to Chief Engineers/Directors of Engineering to maintain company standard.
Essential job functions
- In coordination with the property Chief Engineer/Director of Engineering, provide recommendations to the scope of preventative maintenance in rooms and major equipment, schedule the OOO program for compliance with QA requirements.
- Ensure physical buildings, mechanical equipment, electrical systems, heating, and cooling (HVAC) systems, life safety systems, energy conservation, preventative maintenance programs and grounds are in accordance with federal, state and local laws.
- Provide mentorship to field operations to ensure compliance with brand and design standards and quality assurance guidelines to maintain owner and developer assets in top condition.
- Conduct written bi-annual property audits to assess maintenance and the property operations, including all mechanical, electrical, HVAC and other related equipment.
- Act as the liaison between onsite team(s) and project management and development teams for renovations.
- Review expenditures, new development, and partners with the development team on new property openings (pre-opening budgets, headcount, hiring, department set-up, etc.).
- Efficiently collaborate with all partners, including Brand Team and IT on product initiatives, procedures related to property operations and physical structure of the properties.
- Use all third-party service providers to improve effectiveness and efficiency for water treatment programs, elevator maintenance agreements, building management systems, sustainability objectives and deliver the highest product quality and consistency to all HGV partners.
- Evaluate team member performance by providing supervision and professional development, conducting counseling and evaluations, and delivering recognition and reward.
- Assist with the interviewing/onboarding and training compliance of new Chief Engineers/Directors of Engineering and provide onsite leadership support as needed.
- Reviews monthly financial reports to help provide budgetary insight and direction needed to meet resort goals.
- Provide direction to facilities management to meet/exceed quality assurance (QA) audit goals.
- Review and approves special projects.
- Interacts and communicates with resort general managers to ensure expectations are met.
- Plan, develop, and implement procedures to improve operations.
- Review’s production, quality control, facilities reports and statistics.
- Complies with regulatory agencies including, but not limited to Americans with Disabilities Act (ADA), American Society of Heating, Refrigerating, and Air-conditioning Engineers (ASHRAE), American Nation Standards Institute (ANSI), and the Occupational Safety and Health Administration (OSHA).
- Enforces OSHA safety at the resort level.
- Practices Fire and Life Safety according to the National Fire Protecting Association (NFPA) and established company standards.
- Conducts periodic site inspections to ensure standards are met.
- Completes all required Company trainings and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Supervisory Responsibilities
This position spends most of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related like those performed by direct reports, but primary duties are supervisory or organizational goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets, and creates policies, and demonstrates solid subject matter knowledge.
Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Leads human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises' judgment within defined procedures and policies to resolve appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with the organization.
Specific supervisory duties include, but are not limited to the following:
- Figures out and creates policies, procedures, and manuals for direct reports.
- Establishes' objectives and goals for the team; plans, organizes, and handles workflow.
- Assigns, monitors, and reviews work; evaluates direct report’s performance.
- Recruit, interview, train, discipline, and terminate direct reports.
- Orientate and train direct reports
- Approves time records and time off requests; submits payroll for direct reports.
- Investigates and resolves concerns and complaints.
- Provide assistance and support; maintains a positive and professional working environment.
Education
- Technical/Trade school certification related to facilities, maintenance, or related field.
Experience
- A minimum of six (6) years of experience in facilities, maintenance, or related field is required.
- A minimum of six (6) years of supervisory experience required.
License & certifications
- Certified Pool Operator (CPO) Certification.
- Universal Environmental Protection Agency (EPA) Certification.
- Driver’s License (non-commercial) – must be state specific.
- OSHA 30.
Skills & abilities
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
- Skilled in all phases of hotel facilities.
- Ability to tackle problems effectively.
- Ability to read blueprints.
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Understand how to develop and implement business strategies.
- Ability to interpret and create policies, procedures and manuals.
- Excellent customer service skills.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to changes.
- Recognizes an emergency situation and takes appropriate action.
- Able to establish and maintain a cooperative working relation.
- Ability to interpret and create spreadsheets.
- Able to use sound judgment; work independently, with minimal direction.
- Strong analytical and problem-solving skills.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
- Competent in public speaking.
- Basic math skills.
- Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests.
Travel requirements
- 75% travel required.
Physical requirements
- Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Particularly when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.
- Stooping: Bending body downward and forward by bending spine at the waist. Specifically if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
- Kneeling: Bending legs at knee to come to a rest on knee or knees.
- Crouching: Bending the body downward and forward by bending leg and spine.
- Crawling: Moving about on hands and knees or hands and feet.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Standing: Particularly for sustained periods of time.
- Walking: Moving about on foot to accomplish tasks. Specifically for long distances or moving from one work site to another often.
- Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
- Pulling: Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
- Grasping: Applying pressure to an object with the fingers and palm.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
- Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Repetitive Motion: Meaningful movements (motions) of the wrists, hands, and/or fingers.
- Distance Vision: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm’s reach or beyond.
- Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Work environment
- Extreme Cold, Outdoor: Exposure to weather related extreme temperatures, wind, rain, and/or snow with no effective protection from the cold.
- Extreme Heat, Outdoor: Exposure to weather related extreme temperatures, wind, and/or humidity with no effective protection from the heat.
- Extreme Cold, Indoor: Exposure to temperatures typically below 32 degrees for periods of more than one hour which are not weather related.
- Extreme Heat, Indoor: Exposure to temperatures typically above 100 degrees for periods of more than one hour which are not weather related.
- Excessive Noise: Exposure to sufficient noise (caused by machines, music, voices, etc.) which warrants shouting in order to be heard above ambient noise level.
- Vibrations: Exposure to oscillating movements of the extremities or whole body.
- General Hazards: Exposure to a variety of physically hazardous conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working with explosives, on scaffolding, and/or high places.
- Chemicals: Exposure to toxic or caustic chemicals (solid, liquid, or gas) which could affect the respiratory system or skin.
Disclaimer
This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in this job description changes the at-will employment relationship existing between the Company and team members.
The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job.
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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