Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.

Directs, manages, coordinates, and supervises the daily operations of Patient Financial Access Services for hospital facilities and functions housed within the assigned region. Ensures the quality of registration within the region. Ensures a consistent patient experience within WVU Medicine. Coordinates with other WVU Medicine patient access sites outside of hospital reporting structure (i.e. clinics) to ensure consistent patient experience and quality result. Incorporates nationally accepted best practices into process and procedures to ensure best practice results. Directs the development and attainment of departmental goals and objectives as it relates to the organizational strategic mission and initiatives. Ensures that all employee needs are met through coordination of team within the enterprise revenue cycle.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or Equivalent.

EXPERIENCE:

1. Three years management experience required.

2. Five years’ experience healthcare registration and patient access.

PREFERRED QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in Finance, Business Administration, or related field.

2. Certified Healthcare Financial Professional (CHFP) with the Hospital Financial Management Association (HFMA).

EXPERIENCE:

1. Two years of experience in Epic Grand Central or Prelude modules.

2. Record of success managing complex projects with multiple, diverse stakeholders.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Plans, organizes, and directs business processes related the patient financial access cycle within multi-campus, multi-organizational health system for assigned region.

2. Acts as primary financial contact for assigned WVUHS hospital region.

3. Develops and/or actively participates in on-going policy and procedure reviews and revisions to Patient Financial Access Systems processes to ensure timely accurate collection of required patient entry information.

4. Directs and assigns projects to benefit the enterprise revenue cycle team.

5. Ensures best practice policies and procedures are followed within the region including the collection of cash before and at the time of service, verification of insurance, benefit collection, delivery of patient estimates.

6. Maintain appropriate internal control safeguards over registration and up-front cash collections.

7. Monitors the Epic dashboard on a daily basis to ensure that targets are being met and identifying areas of need within the registration and patient access functions for the region.

8. Sets solid analytical goals and directs team to achieve those goals using specific, targeted, data driven tactics.

9. Management of department personnel to ensure qualified work force. Ensure regular communication with team to ensure that employee needs are met and that the productivity and engagement of staff is maintained.

10. Work within budgeted expenses and participate in development and management of enterprise departmental budget.

11. Manages and oversees local budgeting processes for assigned cost centers/regions.

12. Gathers statistics, completes reports, and performs other duties as scheduled or requested.

13. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity and efficiency, adjusting daily schedule as required to perform urgent assignments or special projects as assigned.

14. Communication is the key to our success. Ensures regular, bi-directional communication with the Enterprise PFAS team. Share challenges and seek collaborative solutions to maximize results utilizing the intellectual capital of the team.

15. Coordinates and communicates with ambulatory operations to support registration quality and accuracy in the region.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for long periods of time.

2. Ability to lift, push or pull 10–15 pounds.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Standard office environment

2. Travel to assigned hospital locations required.

SKILLS AND ABILITIES:

1. Financial, technical and professional skills.

2. Oral and written communication ability to effectively represent the department and Hospital in interactions with third party payers, patients, physicians and other departments.

3. Analytical and problem solving skills as well as the ability to work and communicate effectively with other departments.

4. Knowledge of local, State and Federal regulations pertaining to Hospital billing and collections.

5. Ability to perform a variety of duties, ranging from direct involvement in various projects to coordination and supervision of the activities of co-workers.

6. Knowledge of spreadsheet, word processing and office software applications.