Regional Director of Operations - Magic City Region

Full Time
Miami, FL
Posted
Job description

Are you ready to take the next step in your career?

Gastro Health is currently looking for a Regional Director for the Magic City Region (Miami Market) to join our Florida team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

The Regional Director has overall responsibility for leading and managing 10+ gastroenterology practices, supporting 9 practice managers and 65 providers. Responsibilities include accountability for operations, financial performance, managing client relationships, regional strategy/development, and people management.

Some responsibilities include:

Financial and Operational

  • Prepare annual budgets in coordination with operational and clinical leadership and finance and accounting team
  • Establish appropriate internal processes and other standard work tools to ensure effective and efficient operations
  • Monitor and manage controllable office expenses
  • Attend monthly care center meetings to resolve operational issues and communicate significant issues related to corporate strategy, financial performance & other initiatives
  • Monitor business metrics related to financial and operational performance, including interfacing with support center departments responsible for data production and analysis
  • Interface with other leaders within the organization as needed to resolve issues and successfully implement divisional goals and objectives
  • Implement start-ups and acquisitions in collaboration with designated internal workgroups, as well as clinical and operational leadership

Business Development, Acquisitions, and Organic Growth

  • Assist Business Development as needed by participating in business development meetings, identifying target providers within the local market, obtaining and disseminating pertinent information, or serving as a key contact in acquisition opportunities or expansion of services
  • Identify additional services and modalities, analyze their feasibility and implement them where applicable.
  • Establish processes to ensure effective operationalization of organic growth opportunities and acquisitions, including participating in relevant meetings, acclimating new providers and groups to the organization, and implementation of standard work.
  • Interface with the recruitment team to ensure appropriate processes are in place to identify and place potential candidates in an efficient and cost-effective manner.

Client Management

  • Coordinate contract negotiation/renegotiation process in conjunction with legal, clinical & operations leadership (and other relevant internal stakeholders)
  • Coordinate and monitor contract changes
  • Meet regularly with key client stakeholders to:
  • Identify any projected changes in service requirements that impact operations and financials
  • Proactively address client expectations and issues
  • Understand and communicate local market issues within the assigned geographic area that impact the Company and client through networking
  • Meet regularly with providers to understand their needs, resolve identified issues, and build relationships
  • Act as a liaison to ensure a strong sense of company culture within the care centers

People Management

  • Recruit, train, develop and evaluate Care Center managers and employees
  • Work with Division leadership, as well as Human Resources, to develop a pipeline of effective leadership at the facility level
  • Direct recruiting strategy for the assigned region to fulfill needs for short, mid and long-term success and market development

Qualifications:


  • 10 years managing multiple physician practices at a regional level
  • Bachelor's Degree from a four-year college or university and 12 years of experience in physician practice management or healthcare management with extensive physician interface. A Master's Degree in a health-related field is strongly preferred, or an equivalent combination of education and experience.

Driving Results:

  • Accountability - Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments even under difficult circumstances; demonstrates passion for excellence in every aspect of work; sets ambitious goals; holds self and others accountable for meeting standards and goals; takes responsibility for outcomes of actions and decisions; achieves results even in the face of challenges and setbacks
  • Prioritizing - Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness; focuses on the right issues at the right time; acts on important and urgent tasks before tackling less important and urgent ones; leverages available resources (e.g., own time, staff time, financial resources) in the service of project priorities; regularly reviews own workload to identify delegation opportunities; implements systems and processes that enable others to perform work independently
  • Constructive Thinking - Analyzes problems systematically and logically, and is resourceful when developing and implementing solutions; analyzes all relevant issues and available data before acting, keeping overall goals in mind; generates creative ideas and solutions to problems; able to think out-of-the-box; detects patterns and connections not immediately obvious to others; breaks down complex problems into discrete components
  • Decision Making - Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions

Intellectual Capacity:

  • Business Acumen - Understands business implications of decisions. Conducts cost-benefit analyses. Displays orientation to profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals.
  • Functional/Technical Skills - Has functional and technical knowledge and skills to do the job at a high level of accomplishment; demonstrates an avid interest in continuously enhancing current skills and learning new ones; applies functional or technical knowledge to process innovation and complex problem solving
  • Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable and agile; functions well in an analytical setting

Interpersonal:

  • Building & Strengthening Relationships - Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision making among staff with diverse backgrounds and interests. Works effectively towards solutions and compromises that take the needs of all parties into account when conflicts arise; facilitates open communication among people who depend on each other to get work done; surfaces and diffuses potential sources of conflict before they escalate; demonstrates respect for others; negotiates solutions to conflict fairly and diplomatically.
  • Communicating Effectively - Articulates logical and well-founded arguments that support conclusions; matches communication style to the message and audience; actively solicits opinions from others. Routinely provides others with the information they need to do their jobs; expresses ideas clearly, succinctly and logically; responds constructively to issues and concerns raised by others; informs others about pertinent issues in a timely manner; seeks input from others when developing solutions to complex problems.
  • Conflict Management - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can settle disputes equitably; can find common ground and get cooperation with minimum “noise”.
  • Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

Leading Change:

  • Service Orientation & Customer Focus - Sets and maintains high standards for service to internal and external customers and other departments; incorporates needs and concerns of diverse constituencies into decision making; assesses and often anticipates customer's needs; holds self and others accountable for meeting or exceeding customer needs and expectations; takes customer needs and interests into account when making decisions; seizes opportunities for improving customer satisfaction.

Leading People

  • Ethics, Values, Integrity & Trust - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches; is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
  • Leading and Developing Others - Attracts and selects strong people; provides motivating guidance, coaching and constructive feedback; conveys passion appropriately, inspiring commitment; engages and develops the people who can meet the Company's needs by providing them with meaningful opportunities; models the behavior being asked of others.

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