Job description

Who We Are

At the Eye Center of Northern Colorado, a Panorama Eyecare company, we create centers of excellence in eye care by exceeding national benchmarks for clinical quality, providing unrivaled patient experience, and by being a provider of choice within the regions we serve. We strive to be the model for “Employer of Choice” and we will accomplish this through the integration of education, research, and our commitment to excellence for all our team members. Here at Panorama Eyecare we are all about the word TEAM.

The Role

The Surgical Counselor will contribute to the fulfillment of Panorama Eyecare’s mission statement by acting as a liaison between the patient, physician, clinic, Pre-Surgical Department, and Surgery Center (ASC) through providing all scheduling services and providing pre-operative education to the patient. The focus of this position is to ensure that the ophthalmic patient, physician and surgical team experience a positive surgical outcome that exemplifies fulfillment of the mission statement at Panorama Eyecare.

Who You Are

• Maintains a friendly, positive and caring attitude with all patients, physicians and staff members.
• Interface with patients and their families to ensure care is consistent with their expectations.
• Contacts patients within ECNC expectations for initial scheduling and all follow up questions.
• Provides patient education including, but not limited to, surgical technology, lens options, costs, and any pre-surgical preparation.
• Understands and reinforces surgeon recommendations / directions regarding surgical procedures, surgical options, and surgical preferences.
• Schedules all patients for pre-op visit, surgical procedure, and post-op visits for all locations and co-management locations and follows up on cancellations/reschedules.
• Communicates with all members of the health care team to assure continuity of care for the patient, including but not limited to, special instructions for surgeries or changes to surgeries that may arise after initial scheduling is complete.
• Follows patients’ surgical scheduling process and assists in tracking for second eye cataract scheduling and medical clearances when applicable.
• Coordinates surgical procedures with satellite locations as well as off-site surgical centers and hospitals.
• Manages high productivity while maintaining accuracy of scheduling.
• Maintains knowledge of all doctors’ surgical scheduling requirements, surgical options and surgical procedures.
• Follows all scheduling protocols and checklists.
• Knowledge of procedures for pre-authorization of surgeries with insurance companies and work with billing department to align these pre-authorizations.
• Fulfillment of additional responsibilities for other Refractive Team members (Technician, Front Desk). Training provided.
• Prior experience in sales.
• Other duties as assigned

Additional Job Details

• No Certification required
• Works at our clinic location, 6125 Skypond Dr, Suite 160, Loveland CO 80538 (near Centerra shopping center).
• This is a Full-Time position at 40 hours a week.
• Compensation for this role will be $20 - $22 an hour based on experience/certification.

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Loveland, CO 80538: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Surgical Counselor: 1 year (Preferred)
• Patient care: 1 year (Preferred)

Work Location: One location

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