• Pulls referrals from fax or electronic work cue and logs appropriately for tracking purposes. Forwards referral to physician for review and approval. If referral is not approved, prepares and mails/faxes notification letter to referring provider.
• Once referral has been approved, contacts patient to conduct medical history interview and schedules first appointment. Initiates new patient checklist. Enters patient information into electronic medical record. Verifies insurance information for referral purposes as well as patient’s mailing address. Assists patient with special needs requests such as transportation, interpreter needs, etc. Prepares new patient appointment letter and packet; places it in outgoing mail by end of business day. If unable to reach patient after 2 attempts, prepares and mails notification letter to the referring provider.
• Ensures new patient file is complete and ready for patient’s initial appointment. Coordinates retrieval of patient medical files and other appropriate documentation from referring physician and/or current or past providers as needed. Coordinates completion of a patient consent for release of medical information from providers as appropriate.
• Answers, responds and documents phone calls, requests and questions from patients per policy in a timely manner. Accurately manages and redirects calls as appropriate.
• Assists with office support as requested, including scanning, filing, etc. Provides backup support for patient check-in/check-out as assigned. Offers support to office staff as approved and assigned by management. Performs other duties as assigned.

Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to more ardently pursue innovation in reducing gaps in care, create a more seamless delivery model, and improve patient outcomes.

At Pardee UNC Health Care, we lead with the heart. A local organization with deep regional ties, Pardee is a not-for-profit hospital system in Hendersonville, NC, aimed at improving the health of the communities it serves. While independently financed by its operations and foundation, Pardee is owned by Henderson County and managed by UNC Health. Our connection with the Western North Carolina region gives us focus, and our association with UNC Health provides the tools to succeed.

Our system consists of a core hospital licensed for 222 beds, an outlying primary and specialty care physician practice network, and a number of urgent care clinics. These operations are supported by more than 1800 team members, covering comprehensive clinical care as well as a wide array of support services including foodservice, facilities management, human resources and more. Come be happy with Pardee.

Learn more at pardeehospital.org/careers.