Job description
Job Description
- Answer telephones, forward calls, provide information, take messages and follow-up on calls as needed and appropriate.
- Greet all persons entering establishment, ascertain needs if any and provide appropriate follow-up as needed by the individual situation.
- Handles emergencies immediately and appropriately.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Collect, sort and distribute incoming mail (postal & campus) and prepare outgoing mail, UPS, Fedex or courier deliveries.
- Hear and resolve complaints from customers or the public.
- Receive and record payments per departmental guidelines.
- Maintain and keep up to date records of resident status (vacations, hospital stay, etc.) utilizing the designated program for the area of assignment.
- Perform administrative support tasks, such as filing, preparing correspondence, or operating calculators or computers to work with pay records, invoices, payments, or other documents.
- Provides designated services for residents as defined for the area which may include check cashing, sale of postage, photocopying, faxes sending/receiving,
- Maintains cash boxes if area has one or more insuring funds are accounted and balance at the end of the shift.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
- Keep a current record of staff members' whereabouts and availability.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Schedule space or equipment for special programs and prepare lists of participants.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Other duties as assigned.
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