Job description

Full Time, Monday- Friday 4:00pm-10:30pm

Part Time, Every other weekend 7:30am-4:00pm

Reception Desk

Join Broadmead (the oldest continuing care retirement community in Maryland) and their brand new Center of Excellence in Health Wellness! This state-of-the-art Health and Wellness Center utilizes a holistic approach to wellness through a variety of offerings for the 500+ residents of Broadmead, the 300+ employees of Broadmead and older adult members from Baltimore County and other neighboring communities.

Work out before or after your shift (showers available on site).

Join a team that supports the neighborhood model of service – 6 neighborhoods to choose from – Rehabilitation, Assisted Living, Memory Support, Long Term Care and Memory Support.

Bi-annual resident gift checks paid to non-exempt staff

Scholarship opportunities

Annual bonus to all employees based on team performance

Free parking and free shuttle service to light rail/Discount on Monthly Bus Passes

Nursing Training Program

Career Ladders – come grow with us!

2020, Broadmead was recognized as a CHRA Excellence in Diversity Award Winner for exemplifying an attitude and environment of acceptance and inclusion.

Monthly incentives to help you live a healthy lifestyle – contests, prizes and education await you

HOPE – Healing and Overcoming Peace and Equity workshops

Why be an employee anywhere else but Broadmead – where we value YOU and want to support your SUCCESS!

1. Answers general questions and providing information for residents, staff, and visitors to Broadmead.
2. Responsible for dispensing of all packages delivered to residents or staff per proper policy and procedure.
3. Responsible for shipping of UPS packages from the Reception Desk.
4. Responsible for maintaining the calendar for reservations of Holly House guest rooms, the disbursement of keys to guests of Holly House, and for preparing the appropriate Holly House room fee bills for the Accounting Department, as well as ensuring all staff members have an emailed up to date calendar of guests.
5. Oversees the log book maintained at the Reception Desk for the reservation of all public spaces for activities, meetings, programs, events, and special functions.
6. Responsible for preparing the Resident Weekly Calendar.
Switchboard
1. Responsible for all switchboard and telephone communications at Broadmead’s Community Center.
2. Must be professional in appearance and behavior being in uniform at all times.
3. Greets all visitors or callers to Broadmead in a friendly and professional manner, with a clear and distinct voice, and provides directions and assistance as appropriate.
4. Maintains an appropriate manner with residents, visitors, and staff, always keeping in mind that they are an extremely important link in effective communications as well as often the first impression to Broadmead.
5. Must be able to handle a high volume of phone calls, often simultaneously.
6. Screens incoming calls to Broadmead and directs them to the appropriate department.
7. Maintains a log book at the switchboard with any pertinent information for the next shift which should be read at the start of each shift.
8. Maintains a professional appearance of the switchboard area at all times.
9. Assists in training with part-time switchboard operators as requested.
10. Assists with general clerical assignments from other departments as needed.
11. Performs all other duties as assigned.

Security Functions/Duties:
1. Monitors and responds to all emergency call systems (fire, community center and residential).
2. Maintains electronic away log information and coordinates resident check in as needed daily.
3. Maintains observation of surveillance equipment on perimeter road and entrances.
4. Maintains access control to campus.
5. Accountable for promoting internal customer service.

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