Rail Operator

Full Time
Cleveland, OH 44113
Posted
Job description
Brief Description

The Greater Cleveland Regional Transit Authority (GCRTA) is currently seeking candidates for Full-Time Rail Operators.

Detailed Description

Duties: Functions as a Customer Service Ambassador for RTA and the City of Cleveland by providing a safe, efficient, and a ‘unique’ quality transportation service for our customers. Transports customers by operating the rail train during regularly scheduled routes and special service routes while observing route time schedule, safety rules/regulations, and State and municipal traffic laws. Provides exceptional interpersonal and customer service skills by initiating customer interaction and responding to customer inquiries. Provides information on points of interest and major tourist destinations during trips providing information on: the Rock and Roll Hall of Fame, Great Lakes Science Center, Playhouse Square, University Circle Museums, Downtown Restaurants, including a knowledge of the hours of operations. Must have a working knowledge of fare collection, routes, stops, and hours of operation. Calls stops via PA system to ensure customers are aware of stops along route. Administers RTA policy and procedures in special circumstances (e.g., service interruption, emergencies, etc.). This position is critical in serving as an ambassador for the Authority, the community, and Greater Cleveland area.

Job Requirements

MINIMUM REQUIREMENTS: Applicants must have a high school diploma or G.E.D. equivalent. Applicants must be at least 19 years of age, have a minimum of three (3) years driving experience and at least two (2) years of customer service experience. Applicants must demonstrate strong interpersonal skills for providing exceptional customer service. Applicants must be able to understand and adhere to all safety rules and regulations. Applicants must have a GOOD DRIVING RECORD with no more than TWO (2) POINTS, in the past three years. Bilingual abilities are a plus.


Additional Details

Working Conditions The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

  • Environmental Conditions: This person will work predominantly in a training providing revenue service by transporting customers in various weather conditions. This person will initiate customer interactions and respond to customer inquiries, maintain order on the bus, observe route time schedules, safety rules/regulations, and State and municipal traffic laws.
  • Physical Demands: Must be able to pass DOT physical requirements for CDL driver (job does not require a CDL) and pass D&A testing requirements. This person will need to be able to communicate clearly, be observant of obstacles and people, have ability to meet customer demands, meet route time schedules, safety rules/regulations, and State and municipal traffic laws. This person will have occasional standing and walking, frequent to continuous driving, sitting, climbing steps, and reaching, occasional lifting and carrying no more than 10lbs., rare lifting/pulling up to 50 lbs. of force to lift up a wheelchair ramp if it malfunctions. This person may assist special needs customers, which may include pushing, pulling and lifting.
  • Mental Demands: Must be able to provide information on points of interest, have working knowledge of fare collection, routes, stops and hours of operation, and have ability to use a PA system.

Successful candidates will be required to pass a background check, drug screen and a post-offer physical that satisfies the requirements of the U.S. Department of Transportation.

Examination Information: Candidates selected to participate in the hiring process will receive directions via e-mail to take an online assessment. Candidates must pass the assessment and an interview in order to move forward in the pre-employment process. Candidates must attain a minimum of 60% on the interview.

Additional Information: The performance of these duties may be required at any time of the day or night, any day and night of the week. The position is a bargaining unit position.

Training Wage: $17.00

Wage Rate after training: $21.62+ hourly, plus wage rate increases up to $30.00+ after five years of full-time equivalent services.

All communications regarding your application will be sent through the I-Recruitment site, you will receive an email from "Oracle Administrator (OR15)" sysadmin@gcrta.org to let you know there has been a change to the status of your application or that you have received a communication regarding your application.

To check the status of your application: Log into the GCRTAI-Recruitment site, look under “Status” column. To check your communications: Log into the GCRTA I-Recruitment site, click on the icon below “Application Details” of the job posting, click on the “Communications” tab to view communications.


AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUGFREE WORKPLACE

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.

Intrested in this job?

Related Jobs

All Related Listed jobs