Quality Improvement Coordinator

Employment Type: 0 - Full-time Regular
Pay Range: $57,199.00 - 85,798.00
Location: Castle Rock, CO
Overtime Exempt: Y
Elected Office / Department: PUBLIC HEALTH DEPARTMENT

The Quality Improvement Specialist manages and coordinates organization-wide performance improvement effort which includes both performance management (PM) and quality improvement (QI) activities. This role develops and communicates the strategic vision, scope, and mission of performance improvement, ensuring that PM and QI activities are developed and implemented using a data-driven process that sets priorities for improvements aligned with ongoing strategic imperatives.

Generally, the hiring range is $57,199-$71,499 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Douglas County offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the full Employee Benefit Guide.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Increases the health department’s capacity to evaluate and improve the effectiveness of the organization, practices, partnerships, programs, use of resources, and the impact the system improvements have on the public’s health. Establishes a continuous performance improvement effort and monitoring and reporting system.
• Analyze data gathered and develop solutions or alternative methods of proceeding. Document findings of study and prepare recommendations.
• Regularly reports the status of performance and quality improvement efforts and impacts.
• Coordinates and prepares an annual accountability report.
• Collaborates on the design of the information technology infrastructure required to support DCPHD’s performance improvement system.
• Ensures needed data are collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.
• Develops and implements an organization-wide PM and QI communication plan to support the agency strategic plan, and develops and implements a recognition program for Improvement Teams
• Review forms and reports and confer with management and users about format, distribution, and purpose, identifying problems and improvements.
• Performs other duties as assigned.

SUPERVISION RECEIVED: This position works under general supervision by the assigned manager.

SUPERVISORY RESPONSIBILITIES: This position does not supervise others. May act as a resource or expert in the program area, providing technical guidance to program staff.

INDEPENDENT JUDGMENT: Works primarily independently with occasional supervision from management. Work is typically self-guided and requires attention to detail, analytical thinking, and initiative. Makes recommendations and works collaboratively with stakeholders.

MINIMUM QUALIFICATIONS:

EDUCATION and/or EXPERIENCE:

• A bachelor’s degree is required, (Master’s Degree preferred) in management, public health, nursing, business administration, organizational leadership, or related field is required.
• Two years’ experience in public health management, quality/performance improvement, and strategic planning within a government, clinical, or educational environment is required.
• A combination of education and experience may be considered.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

• Principles, practices, and objectives as related to quality assurance and outcome-based program evaluation.
• Scope and application of laws and regulations pertaining to programs
• Basic budget management and resource allocation according to governmental standards and procedures.
• Comprehensive knowledge of software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
• Uses active working knowledge of PM and QI initiatives and methodologies, such as: Plan Do Study Act, Kaizen, Baldrige, National Public Health Performance Standards, Balanced Scorecard, Lean, Six Sigma, as well as public health management and governmental public health infrastructure to develop and communicate the strategic vision, scope, and mission of performance improvement, and develops a PM and QI plan for the agency. Implements a performance improvement process that leads to a positive and measurable impact on PHD’s public health system.

Skills:

• Uses active working knowledge of PM and QI initiatives and methodologies, such as: Plan Do Study Act, Kaizen, Baldrige, National Public Health Performance Standards, Balanced Scorecard, Lean, Six Sigma, as well as public health management and governmental public health infrastructure
• Organize material and present information clearly and concisely in verbal and written form.
• Provide professional customer service to clients and public.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Abilities:

• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
• Apply policies and procedures according to federal, state, and County regulations.
• Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
• Communicates a compelling and inspired vision or sense of core purpose.
• Talks beyond today; talks about possibilities; is optimistic.
• Creates mileposts and symbols to rally support behind the vision.
• Makes the vision shareable by everyone.
• Can inspire and motivate entire units or organizations.

CERTIFICATIONS, LICENSES, & REGISTRATIONS:

• This position requires successful completion of a criminal background check including fingerprinting through a national database.
• Professional Qualifications: Certified in Lead Six Sigma or other PI process preferred.

WORK ENVIRONMENT:

Physical Work Environment: Work is primarily conducted in a typical office environment with some meetings in other buildings. Requires in-person contact with coworkers and the public.

Physical Demands: Requires sufficient hearing and speech ability to communicate verbally in response to inquiries, complaints, and to speak to groups of people in training situations. Requires the ability to sit and perform administrative and computer work for significant periods of time. Requires the ability to lift and carry objects occasionally up to 15 pounds.

Material and Equipment Directly Used: Computer, iPad or similar device, cell phone, desk phone, fax/copy machine, and similar office equipment. May operate a county vehicle for work purposes.

ADDITIONAL INFORMATION:

This position is open until filled, review of applications will begin immediately and continue until a suitable candidate is selected.

The job details outlined in this posting represent a modified summary of the full job description. A full copy of the job description may be requested by emailing HumanResources@douglas.co.us.

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.