Job description
Nature of Work
Employee in this class will undergo a training period through the Training Program within the Harford County Department of Emergency Services. The purpose of this training period is to provide the fundamentals for the position Public Safety Dispatcher, Probationary, and certifications needed to perform these functions.
Upon successful completion of classroom training the employee will serve a probationary training period including responsibility for accurate and rapid call-taking and information dissemination for public safety dispatching within the communications center. This will ensure the effective receipt, documentation, and dispatch of all calls for service, as well as the receipt and transfer of incoming calls throughout the organization and other public safety and service entities.
Employees must complete this training period and achieve sign-off within 6 months in order to be eligible for promotion to the level of Public Safety Dispatcher I. Failure to graduate from the Training Academy or meet identified on-the job training performance standards within 6 months will result in termination from employment.
EXAMPLES OF TRAINING RECEIVED:
- Simulations/Computer-Aided Dispatching
- Policies and Procedures
- EMD/EFD/EPD/CPR
- Emergency Telecommunications Course
FLSA STATUS: Non-Exempt
Examples of Duties
( The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the department. The list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the department.)
- Answers calls for service on non-emergency and emergency 911 phone lines and Text to 9-1-1 as well as a deaf TTY, direct lines into the communications center, and pre-recorded phone alarms. Elicits information rapidly, records, and enters data into computer-aided dispatch system so that emergency personnel and apparatus may be dispatched on the call. Frequently screens and transfers calls to surrounding public service agencies.
- May Assist in the preparation and maintenance of the center's files and information which assist in the efficient dispatching of emergency personnel and equipment, including but not limited to maps, road indexes, road maintenance/closure status, bridge closures, hydrant out of-service status, fire protective system status.
- Researches information on past and present incidents, in-house warrants, criminal summons, and arrest records and address advisories via CAD and associated systems.
- Provides information for inquiries. Provides directions, conducts inquiries, and makes phone calls for police, fire, and EMS personnel as needed.
- May be required to prepare written reports and documents.
- Works rotating shifts, holidays, and weekends and overtime where appropriate.
Minimum Qualification Requirements
KNOWLEDGE, SKILLS, AND ABILITIES:
- Familiarity with the geography of Harford County; the locations of various fire companies, police departments, and hospitals
- basic knowledge of the capabilities of various types of emergency equipment
- Knowledge of computer operations
- Basic knowledge of public safety communication
- ability to communicate effectively; to read, write and speak English in a clear, effective manner over both telephone and radio; to use grammar and spelling in a clear, effective manner, and to comprehend and retain information in both stress and non-stress situations
- Ability to work different shift assignments whenever needed (permanent or rotating)
- ability to develop and maintain cooperative working relationships with co-workers and customers
- to accurately document manually or by computer; to articulate directions and instructions; to operate a keyboard and complete data entry accurately
- to sit or stand at a computer terminal and/or telephone workstation for extended periods of time
- Ability to accomplish tasks while under stress or duress; ability to make decisions using all available information.
EDUCATION
:
Possession of a high school or vocational school diploma or GED Certificate.
EXPERIENCE
:
Prior public safety experience is preferred however not required.
SAFETY:
Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations, and applicable Harford County safety policies, procedures, or manual as required for this position.
LICENSE:
Possession of a valid Class "C" driver's license with no more than three (3) points.
Notes
CONDITIONS OF EMPLOYMENT:
- Applicant must be at least 18 years of age
- Selected candidate must have a telephone
- Selected candidate must work on rotation shifts which include nights, weekends, and holidays when scheduled
- Selected candidate must have the ability to perform assignments or attend functions at various locations when required for job-related duties
- Selected candidate must have: a) passed a typing test using computer keyboard; b) passed an acute hearing and voice clarity test to determine fitness to perform duties of the job; c) passed a telecommunications skills test; d) passed an oral interview, which may include multi-tasking exercises; e) must successfully pass a pre-employment physical; f) must comply with Industry Standard Hearing requirements; g) must successfully pass a pre-employment psychological exam.
- Positions in this class are considered critical for snow events and County-wide emergencies
- Employees in this classification may be required to undergo wellness examinations to ensure fitness for duty.
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