Job description
JOBHiring Range: $ 23.85/ Hour - $ 28.62/ HourCandidates with current TCOLE Telecommunicators License are PREFERRED.Competitive Lateral pay OpportunitiesCertification PayBi-Lingual PayThe schedule for this position requires the ability to work 12 hour shifts which include nights, weekends, and holidays.Under general supervision, receives, screens and dispatches calls for service for police, fire and medical services.The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.
EXAMPLE OF DUTIES
Essential Job Functions: • Answers incoming emergency and non-emergency calls by telephone or radio.• Prioritizes calls for service and determines appropriate personnel to respond.• Dispatches calls for service to available officers, fire department or medical personnel by radio and pager.• Maintains status and awareness of police units and monitors alarms.• Provides detailed call information to Police Officers as needed.• Contacts neighboring law enforcement agencies for additional support or to relay pertinent information regarding incidents.• Routes non-emergency telephone calls to employees or prepares messages.• Enters incident information into records management system.• Prepares a variety of reports regarding calls received and response taken.• Confirms outstanding warrants for other agencies and clears active warrants as directed.• Performs inquiries and criminal history checks for Police Officers through National Crime Information Center (NCIC), Texas Crime Information Center (TCIC) and North Central Texas Crime Information Center (NCTCIC).• Enters stolen property, missing or wanted persons and protective orders into NCIC/TCIC.• Sends teletypes to other agencies for warrant confirmations or general information.• Completes semi-annual evaluations to retain Texas Commission on Law Enforcement Officer Standards and Education (TCOLE) license.• Accepts payments for alarm permits, animal registrations and prisoner release and issues receipts.• Performs other related duties as assigned.
SUPPLEMENTAL INFORMATION
Environmental Factors and Conditions/Physical Requirements: • Work is performed in a fast paced, high volume call center environment with long periods without breaks.• May be subject to repetitive motion such as typing and vision to monitor.• May be subject to angry or distraught citizens.Equipment and Tools Utilized: • Equipment utilized includes personal computer, copier, fax machine, standard office equipment, teletype machine, radios, 911-telephone system and dictaphone.
gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.