Purpose:
Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations. This is a Part-Time position filling variable shifts.

Responsibilities:

• Administer the Western Pennsylvania License Plate Reader (LPR) system on behalf of UPMC Public Safety Staffa. Serve as the receiver of systemwide notifications emanating from Western Pennsylvania's License Plate Reader (LPR) system and disseminate those notifications according to established protocol. Providing LPR information into and out of the LPR for all UPMC Public Safety staff. Add warrant service. Add threat line.
• Serve as the receiver of systemwide alarm notifications and initiate responses to them.
• Provide CLEAN services to all UPMC Public Safety staff. Operate a CLEAN terminal in accordance to Pennsylvania and UPMC policy. Administer CLEAN information as needed to include dissemination.
• Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.
• Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
• Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.
• Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, fire system, etc.
• Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
• Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.
• Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the VMS monitors which requires intervention.
• Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
• Monitor all VMS locations. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.

• High school diploma or equivalent required and 2 years of experience in Public Safety, Security, EMS, Maintenance, Utility Services or 2 years in a role using two-way radio, multi-line telephone, or computer aided dispatch systems OR
• High School Diploma or equivalent required and is a current UPMC employee with 3 years of tenure OR
• Associate's Degree in related area required.
• Previous dispatching experience preferred. Microsoft Office experience preferred.
• Problem solving skills necessary to balance multiple duties and effectively assign priorities.
• Ability to prioritize multiple communications functions and adjust to immediate needs (i.e., manage radio dispatch, telephone and alarm notification and monitor VMS (video management systems) as it relates to the particular incident.)
• Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families.
• Ability to effectively interpret and communicate via telephone and radio calls.
• Ability to adjust from tedium of viewing multiple VMS locations to demands of an emergency.
• Capability of dealing with the inherent stress of the environment.
• Ability to function as a resource for Hospital staff and provide excellent customer service.
• Computer skills in multiple platforms to include Windows and mobile apps.

Licensure, Certifications, and Clearances:

• Public Safety Telecommunicator or equivalent withing 90 days of hire.Commonwealth of Pennsylvania Law Enforcement Assistance Network (CLEAN) and any associated certifications within 90 days of hire.
• Public Safety Telecommunicator
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC's COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.