At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hours driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

In this role, you will lead the creation and preparation of company proposals as a response to client RFP requests, ensuring Carrum is positioned competitively, and ensuring timeliness and accuracy in delivery. In addition, you will provide strategic deal support to sales reps and the consultant team by developing customized presentations, responses to client questions, and ensuring timely follow-through on next steps to move the deal forward.In order to do so, you will work alongside key stakeholders across the company to gain insight into client priorities, develop win themes that would best position Carrum to address those priorities and win competitively, process manage to ensure sufficient reviews to deliver an outstanding proposal / presentation, and write proposals and presentations with a deep attention to detail, form, and accuracy.

The salary range for this role is $110k - $120k plus bonus.

You're excited about this opportunity because you will...

• Respond to all prospective RFPs on time and with high quality by:
  • Creating, managing, and executing against the RFP response project plan
  • Lead proposal strategy sessions with sales lead, consultant team, and Subject Matter Experts (SMEs) to ensure the proposal fully addresses all "win themes"- including client needs and priorities, competitive positioning, and Carrum's product differentiation
  • Collaborating with multiple departments to develop responses that are both accurate and position Carrum competitively
  • Partnering with the Commercial Analyst to incorporate impact analysis into the response
  • Ensuring drafts are completed with sufficient time for multiple layers of quality assurance (e.g., sales rep, copywriter, commercial leadership). Serve as the quality assurance function for final products, ensuring quality and compliance
  • Keeping sales leadership up-to-speed on RFP response progress
• Develop and maintain the proposal process via continuous improvement to ensure company-wide adoption of proposal tools and associated workflows. Examples can include:
  • Creating and managing proposal-specific content in content management repositories (i.e., RFPio)
  • Leading internal "lessons learned" meetings to identify ways of improving the proposal process
  • Track RFP data and win rate for ongoing improvement opportunities
• Continually improve the way we respond to proposals through the development of new materials or enhancement of existing ones. Examples can include:
  • Developing a "pre-packaged" to influence consulting houses on the ideal questions to ask in a COE-focused RFP
  • Continuous improvement of our impact analyses and standard RFP responses through the inclusion of new competitive and product information
• Provide deal support on large / national deals by:
  • Leading strategy sessions with the sales rep, consultant team, and Subject Matter Experts (SMEs) to develop "win themes"
  • Developing customized client presentations that address all win themes
  • Manage the client presentation prep process to ensure sufficient time for reviews and practice by all participants and contributors
  • Capture key takeaways from meetings and ensure questions are responded to and next steps are addressed promptly

We're excited about you because…

• You have 3-5 years of previous experience in proposal management and response
• You're strategic, big-picture thinker with the ability to effectively translate big ideas into a highly detailed, complex proposal format
• You're highly organized, diligent, with hyper attention to detail
• You have the ability to work cross-functionally with multiple departments and bring everyone together to develop a cohesive proposal response or client presentation
• You have familiarity with RFP response tools preferred (especially RFPIO)

Why you'll love working with us...

• We're a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You'll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We're all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.
• You'll feel proud that the work you do each day directly impacts people's lives in big and meaningful ways.