Job description

Description & Responsibilities
Qualifications
Featured Benefits
Why Liberty Mutual?

Advance your career at Liberty Mutual – A Fortune 100 Company!

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you!

Liberty Mutual’s Large Loss Claims Property team has an immediate opening for a Personal Property Content Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interactions.

***The ideal candidate for this role will reside in the state of PA or Eastern OH. Travel for the role will cover entire state of PA.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

Manages, investigates and resolves assigned Property Contents claims under limited supervision.
Compiles and values inventory of damaged/lost contents associated with property claims.
Provides policyholders with quality customer service.
May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
Responsible for claims handling personal property losses to include large loss.
Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer’s World/vendors for pricing and/or validation. Documents the file accordingly.
Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
Attends product seminars/shows to build personal property expertise.
May be called upon for catastrophe duty

Job Specifications:
Reference: 2023-57554
Category: Claims
Primary Location: Remote
Additional Locations: Youngstown, OH; Independence, OH; Pittsburgh, PA; Philadelphia, PA;
Schedule: Full-Time
Salary: USD-$66,100.00-–-$87,200.00-/-Year

Education Level:
Travel: 75+%
What is it like to work in Claims at Liberty Mutual?
Video length: 70 seconds
1:10
Hello, I'm Nick and I'm a claims resolution specialist here at Liberty Mutual. …
Nicholas
Sr. Claims Resolution Specialist
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Fair Chance Notices: Philadelphia | Los Angeles | San Francisco

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