DESCRIPTION

Starting salary for this position is: $3,321 (Monthly)

Employees starting at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. If an employee starting at anything higher than the entry step of the range, will have salary step advancement after 12 months and salary step advancement every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase in salary.

Community Colleges of Spokane (CCS) District Equity Statement

CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience.

Spokane Falls Community College (SFCC) is a beautiful campus located in the inland Pacific Northwest, on the ancestral home of the Spokane Tribe, near the Spokane River. Our campus is not far from the urban center of Spokane, a mid-sized city with a high quality of life and quick access to the outdoors. More information about living and working in Spokane available at: https://greaterspokane.org/relocation-guide https://www.spokaneteachinghealth.org/life/

SFCC is one of two accredited community colleges that comprise the Community Colleges of Spokane (CCS). In addition to serving the urban and suburban population in greater Spokane, including students from Fairchild Airforce Base, CCS provides educational services to rural communities throughout our 12,302 square-mile region in Eastern Washington, including students from the Spokane and other Eastern Washington tribes.

Serving about 8,200 students, SFCC endeavors to be an educational leader and a responsive partner with the community and region to provide access to relevant programs of the highest quality. We offer a large liberal arts/transfer program (approximately 75% of total enrollment) as well as state-of-the-art professional technical programs (about 25%). As reflected in our mission statement, we strive to “embrace diversity, promote equity, and foster global awareness” at every level of our college.

Please be aware that this recruitment closes at 4:00 p.m. PST. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

The Community Colleges of Spokane is seeking a highly motivated and qualified individual for the position of Program Support Supervisor in the SFCC Admissions & Registration Division.

GENERAL DEFINITION

Under general supervision of the Director of Admissions & Registration, this position will lead the Spokane Falls Community Colleges (SFCC) admissions and switchboard daily operations and supervise related staff. Responsibilities include: providing leadership and training for front line personnel; serving as campus subject matter expert for admissions information, processes and procedures; troubleshooting admissions and registration issues; and assisting with department tasks as needed.

The successful candidate for this position will demonstrate the skills and qualities of:

• Strategic thinking & problem solving
• Team-orientation
• Self-direction
• Detail-orientation
• Superb customer service
• Proficient time management

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

• Provide leadership and schedule the daily operations of the admissions front counter and switchboard personnel ensuring daily operations are maintained. Serve as the back-up for curriculum advisor and switchboard personnel as needed. *
• Supervise classified, part-time and work-study employees (train, schedule, evaluate, discipline and respond to grievances). Adhere to classified contracts and all district rules and regulations ensuring efficient operations of the admissions and registration front desk. *
• Inform and educate staff about behavior and performance expectations, provide timely and accurate feedback regarding performance, and ensure performance and behavioral problems are corrected promptly and effectively. *
• Serve as a subject matter expert and department trainer for related policies and procedures such as FERPA; Guided Pathways; college, district, and state policies; and regular updates to the ctcLink (PeopleSoft) student management system. *
• Answer questions, perform research and solve problems for staff, students and the public verbally or in writing and inform individuals of other student services available to them. *
• Develop and implement department processes, forms, and workflows in order to maintain consistency within SFCC and Community Colleges of Spokane (CCS). Maintain documentation in the form of a shared desk manual for front line admissions functions. *
• Ensure accuracy of data input into electronic database systems and generate reports as required. *
• Serve as a trained power user for the customer relationship management (CRM) system and Chatbot. Integrate use of these platforms into existing workflows for frontline admissions staff. *
• Maintain knowledge of current residency and citizenship guidance to determine status. Collaborate with the Associate Registrar for final determination when needed and provide timely and accurate information to Financial Aid. *
• Work with department leadership to set department deadlines regarding procedures for applications, reactivations, and acceptance to the college. *
• Order, receive, and maintain office supplies. Process travel and reconcile purchase card for department employees as assigned by the Director of Admissions & Registration. *
• Regularly communicate with the Manager of Outreach & Onboarding and leadership from Financial Aid, Counseling, Concurrent Enrollment and Global Education to ensure alignment of timing and processes. *
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
• Support and advance the CCS strategic plan, and perform other duties as assigned. *

• Indicates this is an essential duty.

This position is designated a bargaining unit position.

COMPETENCIES & OTHER REQUIREMENTS

REQUIRED COMPETENCIES (MINIMUM QUALIFICATIONS)

• Two (2) years or more years of experience in an admissions, registration, outreach, or related departments that have included working with a complex student information system. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Ability to use computerized information/software relevant to the position, including student management system, CRM, and cloud-based Microsoft Office suite (Word, Excel, Outlook).
• Ability to work successfully in a team-orientated environment. Experience with team leadership and/or project management which may or may not be as a direct supervisor.
• Demonstrate ability to learn new processes, software, workflows, and train front line admissions staff to adopt new processes.
• Excellent customer service skills and conflict resolution, in a variety of modalities.
• Ability to accurately interpret rules, policies, and procedures.
• Excellent interpersonal, verbal, and written communication skills and the proven ability to work successfully with multidisciplinary teams and diverse populations in a customer service environment.
• Ability to complete projects with attention to detail and accuracy and work independently in absence of supervisor.
• Demonstrate professional and personal integrity and ethics regarding fairness to all college applicants.
• Ability to multitask and handle difficult situations in a calm and professional manner while maintaining a high level of confidentiality.
• Acceptance of the responsibility to promote the welfare and best interests of students at all times.
• A demonstrable understanding and acceptance of the mission, values, goals, objectives and strategic plan of CCS.
• The ability to perform assigned duties in a manner consistent with applicable laws, regulations and goals of the institution, and community and technical college system.
• Demonstrated commitment to fostering and supporting a teaching, learning and working environment that honors diversity, equity and inclusion.

PREFERRED COMPETENCIES (DESIRED QUALIFICATIONS)

• Associate degree from an accredited institution, or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
• Knowledge of or experience using a student management system such as PeopleSoft, as well as emerging technology such as cloud-based document storage, virtual meeting platforms, customer relations management (CRM) systems, and Chatbot.
• Understanding of admissions requirements, registration cycles and the steps students must take to complete successful registration quarter after quarter.
• Knowledge of applicable federal (FERPA), state, district, and college policies, procedures, and initiatives such as Guided Pathways.
• Proven record of successful supervisory experience in a people-orientated environment.
• Commitment to closing equity gaps in higher education created by racial, social, and economic differences.

CONDITIONS/TERMS OF EMPLOYMENT

TOTAL COMPENSATION WITH BENEFITS: $56,945 - $71,008.

Total compensation is an estimate based upon adding the following amounts together:

• Base compensation of $39,852 - $53,100, plus
• Current employer-paid health and related benefit contribution rates, plus
  • Click here for a full list of benefits.
• Median retirement fund contributions.

The actual total will vary depending upon each employee's enrollment choices.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for an interview, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

REQUIRED APPLICATION MATERIALS

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• CCS online application.
• Cover letter addressing your qualifications as applied to the responsibilities of this position. *
• Comprehensive resume. *
• Names, addresses, and telephone numbers of three professional references.*
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable for initial application, official copies must be submitted upon acceptance of job offer.

NOTE: All of the above are required to ensure your consideration for this position. The item(s) marked with an asterisk are required attachments to your application prior to submission. If you require an accommodation during the application or interview process, please contact HR at CCS.recruiter@ccs.spokane.edu

Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, parental status or families with children, status as a mother breastfeeding her child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of trained guide dog or service animal by a person with disability, genetic information or any other legally protected category. Please direct all inquiries regarding compliance with access, equal opportunity and/or grievances to the Chief Administration Officer, Community Colleges of Spokane, 501 N. Riverpoint Blvd., PO Box 6000, MS 1004, Spokane WA 99217-6000 or call 509-434-5037; WA Telecommunication Relay Services (TRS) 1-800-833-6384 or 7-1-1.

Native Land Acknowledgement

We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Confederated Tribes of the Colville Reservation and the Kalispel Tribe. The CCS Pullman Center operates on the WSU campus and is located on the ancestral homelands of the Palus people and on the ceded lands of the Nimíipuu (Nez Perce) Tribe.

We pay our respect to tribal elders both past and present as well as to all indigenous people today. This land holds their cultural DNA and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of one (1) day per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is no longer a condition of employment.