SUMMARY

The Program Manager directs the ongoing operation of behavioral health care services in assigned area, which includes but is not limited to providing clinical and administrative supervision to workforce member (WFM), ensuring that quality clinical services are provided in an efficient and cost-effective manner, ensuring the smooth and efficient functioning of administrative operations of assigned program(s), and facilitating and enhancing collaborative relations between internal and external teams/clinics/stakeholders in the assigned geographic region.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.

• Provides clinical and administrative supervision to WFM, including hiring, training, scheduling, and evaluating.
• Ensures that program services are accessible in a non-discriminatory manner and at times and locations which facilitate utilization of services.
• Ensures provision of services is in accordance with requirements of the organization, and all regulatory bodies and payers.
• Develops an individual WFM training plan for new hires and conducts an individual WFM evaluation at least annually.
• Maintains all applicable building, health, fire, and safety standards within clinic(s).
• Ensures compliance with all agency policies and procedures.
• Oversees business management functions of the program, including billing and data management within time, quality, and compliance mandates.
• Participates in development and management of budget.
• Monitors budget, policies and procedures while maintaining quality and productivity.
• Ensures performance and clinical standards are met by clinical WFM.
• Ensures implementation and improvement based on feedback related to client satisfaction and outcome data and other quality improvement indicators.
• Ensures that all assessment, treatment planning, and other clinical documentation follows agency guidelines.
• Provides necessary coverage, crisis intervention and consultation to WFM as well as other clinics on an as needed basis.
• At the request of the Director, participates in both internal and external meetings, committees, and work groups.
• Represents the agency in public and serves as backup to the Director at community meetings, committees, and presentations.
• Ensures coordination of services with health plans, public sector systems, hospitals, community organizations, family members, courts, law enforcement, and other related entities as needed.
• May carry a clinical caseload during period of WFM vacancies and/or under special circumstances.
• Develops expertise in Evidence-Based practices, serious behavioral health disorders, and local community resources, and shares this expertise with WFM.
• Participates in regularly scheduled supervision and team meetings.
• Remains compliant with required trainings and certifications.
• Behaves in an ethical and professional manner consistent with agency policy, state law, and licensing entities if applicable.
• Understands and practices safekeeping of client protected health information per Compass Health’s HIPAA and other agency policies and procedures.
• Demonstrates respect for diversity and a commitment to developing multicultural competency and sensitivity.
• Demonstrates commitment to Compass Health’s Strategic Intention, core Values and Core Competencies.

PROGRAM SPECIFIC DUTIES AND RESPONSIBILITIES

• Conducts clinical assessments as needed.
• Oversees access scheduling process in conjunction with the Office Manager and support staff, as appropriate.

EDUCATION / EXPERIENCE / CERTIFICATIONS / LICENSES

• MA/MS/MSW Degree in a Behavioral Science related field.
• Current Washington State Licensure, preferred, or equivalent in Social Work, Marriage & Family Therapy, or Mental Health Counseling.
• Qualifies as a Mental Health Professional (MHP) as defined by WAC.
• 4 years of direct clinical service experience in mental health setting.
• Clinical experience with adults/older adults.
• Previous supervisory/management experience in a mental health setting preferred.
• Demonstrated knowledge and experience with Evidence-Based Practices, or interest and ability to learn.
• Washington State Approved Supervisor Training must be completed prior to providing clinical supervision.
• Valid Washington State Driver’s License including vehicle and appropriate insurance, if applicable.

KNOWLEDGE / SKILLS / ABILITIES

• Extensive administrative and supervisory skills and an ability to clinically manage this population.
• Thorough knowledge of clinical issues of the adult and elderly clinical population, coupled with an understanding of appropriate intervention strategies.
• Ability to plan, organize, direct, manage, and coordinate the operations of the program.
• Ability to work effectively with individuals with complex needs and multi-system involvement.
• Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems.
• Demonstrated organizational skills and the ability to multitask within a fast-paced environment.
• Excellent communication skills, written and verbal.
• General computer proficiency, including the ability to utilize electronic medical record systems.
• Ability to pass pre-employment criminal background check, which may or may not include an additional search by DSHS.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The employee will be working in a clinical office environment and will provide outreach to community settings as needed, which could include client homes, hospitals, medical facilities, schools, jails, community organizations, etc. While performing the duties of this job, the employee must occasionally lift and/or move up to 20 pounds and is regularly required to sit, stand, walk, talk, and use close vision. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note that this Job Description is subject to change at any time.