Position: Program Manager - Housing Placement Services

Location: Santa Clara County

Reports to: Housing Placement Services Director

Status: Full Time

Compensation: $91,000.00

AGENCY SUMMARY:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.

HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County.

Services include:

• Homelessness prevention

• Emergency and cold-weather shelters

• Comprehensive Veterans’ services

• Rapid Re-Housing programs

• Bridge Housing Communities

• Emergency Interim Housing

• Affordable permanent housing

• Permanent Supportive Housing

• Street-based outreach

Benefits of joining the HomeFirst Team:

• Professional growth opportunities within the organization

• 100% medical coverage for employees with an opportunity to add dependents for a shared cost

• 401k match up to 4%

• 12 observed holidays

• PTO accrual begins with 120 hours annually and increases with tenure

• 4 hours of Community Engagement PTO provided annually

• Access to our Emergency Assistance Program (EAP) services

• Pet insurance options available

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.

ROLE SUMMARY:

The Housing Placement Manager is accountable for performance toward housing outcome metrics

addressing the length of time participants experience homelessness while in the program, recidivism, and

the cumulative program exits into permanent housing, among others. This role is further responsible for modeling

the values and principles of HomeFirst within the agency and the broader community.

There are 6-10 employees assigned to the Housing Placement Manager.

QUALIFICATIONS:

Knowledge and Experience, General

• Two years experience in human services
• One year of leadership experience required
• Bachelor of Arts in Social Work (BASW) degree or related human services field preferred, not required.
• Knowledge of homelessness and/or housing services
• Fluent in Microsoft Office suite
• Valid CA driver’s license and insurance, and reliable transportation

QUALITIES:

The Program Manager engages in attentive program oversight and pursues a high-quality of care for program participants. They take a data-driven approach toward improving program outcomes.

Alongside the Director, the Program Manager is adaptable and responsive to the evolving needs of our program participants, funders, and direct service staff. They proactively seek to identify these needs and value the input of others.

The Program Manager is highly collaborative and enjoys a team-oriented environment. They actively foster the growth of their direct service staff and equip them for further advancement.

HomeFirst is a diverse company in a diverse field, and the Program Manager desires to work with people from a variety of social and economic backgrounds.

DUTIES/RESPONSIBILITIES:

Project Management, Leadership

• Ensure effective service delivery as measured by achievement of program targets.
• Oversee that all documentation for the program is conducted appropriately within the agency, licensing,

contract, and program guidelines.

• Adhere to task completion deadlines.
• Independently manage the day-to-day operations of assigned programs through supervision of all
• assigned staff, including:
• Assist Housing Specialists in maintaining a caseload.
• Monitor and evaluate staff performance to ensure compliance with all expectations and
• standards of practice.
• Provide recruitment, hiring, and training of program staff.
• Work with staff to maintain thorough, accurate records of Housing Specialist activities
• Organize the work of the program and delegate responsibility to staff members, as
• Assess the follow-up of Housing Specialists as they work with program participants to develop
• and implement a housing plan and/or provide other support to help them achieve their
• income and housing goals.
• Lead regularly scheduled team meetings to support program operation, including client case
• conferencing
• Communicate and collaborate effectively with contract monitors and partners.
• Ensure service integration with Santa Clara County’s CoC, U.S. Department of Veterans Affairs,

Homelessness Prevention and other relevant systems.

• Advocate on behalf of program participants as needed.
• Participate in program design and development, including the upkeep of operations manuals, as

needed.

General

• Attend all job-related meetings, including program staff meetings and agency-wide meetings.
• Represent the agency in public speaking events as requested.
• Participate in opportunities for learning and skill maintenance/development, including internal and external trainings and workshops.
• Assist with other duties assigned.