Company Overview

Walker-Miller Energy Services is a 22-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing sustainable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as B-Hive.

B - Boldly Go

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

In order for us to fulfill our mission to provide an extraordinary experience every day, we require all team members supporting our utility client programs to be fully vaccinated for COVID-19. There are limited exceptions for those with specific religious and medical reasons. If you are not currently fully vaccinated, you must be willing to get vaccinated as a condition of employment, requiring you to get the first shot upon offer acceptance and the second shot on schedule as per CDC recommendations.

Position Summary

The Project Coordinator will assist the program team with all program management activities associated with implemented programs. In this role, you will aid with supporting program staff, participants, and clients ensuring that information is accurate, files are maintained and continuously reviewed, and provide continuous communication with business contacts.

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and business activities of its customers
• Coordinate with agencies and allies to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts
• Assist customers with understanding how to participate in program and coordinating paperwork and applications
• Review project applications and documentation to ensure completeness and adherence to program rules and requirements. Communicate and follow up with program updates and disqualifications to participants
• Maintain, update, and add entries to the program databases accurately. This may require contacting participants and clients
• Help maintain and update additional program spreadsheets relating to project tracking, lead sharing, and any other needs of this nature that arise
• Assist participants and clients to ensure they have the correct information and marketing materials to promote the program
• Help with customer service calls, corresponding with customer and agency with clear direction from program manager
• Assists with the development and implementation of a plan to attract new customers/participants to meet program objectives
• Support the outreach and application process to ensure applicants adhere to program rules and requirements
• Embrace and operate within the core values

Education and Experience

• High School diploma or equivalent
• Associates Degree - Preferred
• 1-2 years of previous customer service experience
• Must be able to handle a wide work variety that may not be explicitly stated in the above listed duties and work in a fast-paced environment

Required Knowledge, Skills and Abilities

• Strong customer service and written and verbal communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment as needed
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and team members
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Embrace and operate within the core values
• Ability to thrive in a collaborative environment
• Function well with a very diverse group of people
• Work under frequent time pressures
• Utilize good judgement to plan and accomplish goals
• Troubleshoot issues as needed.

Licenses & Certifications:

• Valid driver’s license and reliable transportation

Travel Requirements:

• 15% maximum travel required.

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift up to 10 pounds
• Noise level is typically moderate

Note: The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.