Position Summary

5% King County Premium Pay will be added on top of the posted salary

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION:

Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.

PURPOSE OF POSITION:

The program coordinator for the front office reception's primary responsibility is to serve as frontline customer service and
reception provider to all guests of the International Programs Office (IVD building). Essential functions include extensive
communication, guest intake & screening, scheduling, recordkeeping and carrying out building-wide office operations and
procedures in order to ensure organizational effectiveness and efficiency.

Position Responsibilities

• Model stellar frontline reception during business hours and provide excellent customer service to all IVD building
• guests via face-to-face, phone or email communication. Guests include prospective and current GRC students,
• staff, faculty, and the general public
• Refer guests to resources as needed and keep current information available regarding IP general campus
• services and activities, program information and basic prospective student and host family information
• General knowledge of all IP functional areas and provide a centralized information hub for inter-departmental and
• campus intra-departmental communications.
• Maintain overall order, appearance and welcoming environment of the IVD reception/lobby area, conference
• rooms, resource center, break room, common work areas, general bulletin boards and stock lobby materials (may
• be responsible for opening and closing of office).
• Scheduling support to IVD occupants to include any rooms available for public use, such as the conference room
• or resource center.
• General clerical support (scheduling, copying, keyboarding, mail and shipping, and general clerical tasks) to the
• staff of the IVD building.
• Operate and maintain office equipment and inventory of office supplies (scanner, multi-function copy and fax
• machines, etc.).
• May train and supervise student workers.
• Assist in establishing and monitoring standards, procedures, office systems and business processes for the front
• office, making recommendations for improvements as needed.
• Use and understand international student management systems and processes of student queue, records, notes,
• letters, and reports (Salesforce).
• Use and understand the promotional materials developed by International Programs and International and
• College website.
• Special projects as assigned by supervisor

Qualifications

Minimum Qualifications:

• High school graduate or equivalent AND two years of full-time clerical experience OR equivalent
• education/experience.
• Excellent communication skills and ability to deliver information in a clear, effective, positive and professional
• manner.
• Ability to maintain confidentiality when working with or exposed to sensitive records or information.
• Proficient in current MS Office Suite.
• Multi-task numerous projects with frequent interruption and with demonstrated time management proficiency
• skills.
• Ability to work, interact and communicate effectively, verbally and in writing, with the public, colleagues, staff,
• students, administrators and others of various racial, ethnic and socioeconomic backgrounds as well as those
• with disabilities, in a courteous, respectful and professional manner.
• Work in a complex and dynamic environment where success is often the result of cooperation, communication
• and collaboration.
• Contribute to the College’s commitment to diversity by fostering a climate of multicultural understanding and
• appreciation.
• Excellent interpersonal skills; with demonstrated ability to work cooperatively and strategically with all levels of
• professional, technical and administrative staff in a team effort.

Preferred Qualifications:

• Experience working with international students.
• Experience working in a higher education environment, especially at a public institution

Supplemental Information

Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position. Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. – 6 p.m. pacific time.

• A cover letter which specifically describes how you meet each QUALIFICATION
• Resume
• Supplemental Questions

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Vice President of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.

More than Just a Paycheck!
Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement and dental plans through the Public Employee Benefit Board, and most classified staff members will participate in either WA state’s PERS 2 or PERS 3 retirement programs. Other benefits include sick and vacation leave, staff training, paid holidays, and the opportunity to participate in the tuition-waiver program. We also offer an on-campus fitness center.

Health Benefits:
Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.