Position Summary

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The Mediation Program Assistant assists the Director in coordination of the Mediation Program, which provides mediation services to the citizens of Charles County and various referral partners. The program offers mediation, facilitation, conflict workshops, parenting plan and re-entry mediation services. Duties related to the various programs include coordinating volunteer mediators, scheduling mediation sessions and conducting mediations. The Assistant responds to telephone inquiries, e-mails; and performs intakes for citizens who wish to utilize mediations.

Employee must be able to manage, track, and keep accurate statistics. They will assist in preparation of grant reports pertinent to the program. This position is supervised by the Charles County Community Mediation Center Director.

The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.

This position is open until filled. The College of Southern Maryland is an Equal Opportunity Employer.

Specific Duties and Responsibilities

Essential Functions:

• Conduct phone intakes from self-referrals and walk-ins and make pro-active mediation intake calls to District Court ADR and Outreach referrals.
• Coordinate mediations to include volunteer management, site location and participant notifications.
• Follow mediation cases from initial intake calls to conclusion to include coordination of location, times, dates, stats and closing cases.
• Collect data as needed for mediations, Insightly, MACRO, CMM and Outreach partners. Input data into Insightly and any other reports as needed.
• Monitor and coordinate site, partnership and outreach follow-up for continued mediation referrals.
• Facilitate dialogues to include mediation, conflict circles, conflict coaching,

Additional Duties:

• Performs other related work as required.

Minimum Education and Training

• Possession of a high school diploma or GED Certificate.
• Effective and creative problem solver that has training as an inclusive mediator or is committed to being trained as a mediator.
• Preference given to applicants with 45 Hour Basic Mediation Training by Community Mediation Maryland (CMM) and /or Restorative Response Baltimore Community Conference training.

Minimum Qualifications and Standards Required

Knowledge, Skills and Abilities:

• Possesses a deep understanding of the power of mediation and conflict resolution to heal relationships, transform communities and solve social problems.
• Excellent oral, active listening, written, presentation, interpersonal and conflict resolution skills.
• Proven ability to work effectively with a wide range of constituencies.
• Ability to work with a diverse staff and client community.
• Ability to communicate effectively through oral and written communications.
• High ethics, integrity and confidentiality consistent with the position.
• Proficiency in use of Microsoft Office Suite.
• Attention to detail and follow-through and ability to juggle multiple projects effectively,
• Ability to work well with people of diverse ages, ethnicities and education levels.
• Ability to use good judgment, respect confidentiality, and exercise sensitivity when confronted with conflict.
• Ability to stay focused during time constraints and high emotions of clients.

Physical Requirements:

The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required:

Due to the nature of the position, work hours, or funding, benefits are not offered with this position.