• Oversee a crew of techs and temps at each job site with the objective of maximizing work productivity while minimizing production costs.
• Responsible for managing the entire job site and completing required duties including

• Communicate with Adjusters to ensure all insurance requirements are met for each we work on and ensure all documentation is provided to Adjusters/Insurance company.
• Communicate with customers to ensure top notch customer service. Must follow up with customers often to ensure we are meeting their needs.
• Communicate clear expectations to Production Technicians and supervise their activities.
• Manage relationships with centers of influence (COIs) including Property Managers and Adjusters.
• Oversee scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelines
• Manage job file documentation, job profitability, and efficiencies
• Train, manage, and recruit production personnel
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

• Must speak English (Bilingual preferred)
• Minimum of 2 years’ experience using DryBook, Dash, or any other software that deals with Moisture Reading, Moisture Logging, Moisture mapping.
• Minimum of 2 years’ experience using Xactimate or Estimate Writing
• Minimum of 2 years’ experience in Water Mitigation, Mold Remediation, Restoration, Construction, and related industries preferred
• IICRC certifications preferred
• High organization skills including organizing crew’s daily tasks.
• Be able to write well and clearly and speak professionally on the phone with Insurance Adjusters and Insurance companies
• Ability to keep highly organized
• Proactive and fully engaged with our daily activities
• Effective written and oral communication
• Attention to Detail
• High organization skills including organizing crew’s daily tasks.
• Intermediate math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.