Job description

At Ripley Tools, we’re passionate about our work and proud to be at the cutting edge of the cable industry. We design, create and supply the high quality tools that installers and engineers depend on every day. With decades of experience in the fiber, power utilities and cable TV industries, we understand the unique challenges engineers face - and we create our tools with these challenges in mind. It’s why Ripley tools have always been the engineer’s tool of choice. When they’re out in the field and working at height, in tight spaces or to demanding deadlines, they know our tools will give them the precision and performance they need.

This position is responsible for technical product support, developing application specific collateral for sales team/marketing and assisting with training for internal and external customers.

Responsibilities:

Develop hand tool application knowledge required to:

• Enhance and expand existing training and product application video library
• Expand application and cross-reference database for product line
• Perform competitive analysis, testing and benchmarking
• Assist R&D engineering team to perform benchmark product testing

Assist Application Manager and Customer Service group to answer product related technical inquires

Assist Application Manager and Ripley sales personnel to demonstrate product line at end user customers and distributors

Establish and maintain a line of communications with Ripley Sales, Engineering, Quality and Manufacturing departments to impart any product enhancements, new application needs or field problems

Provide constructive feedback to sales and marketing personnel to better promote our products to the end customer via electronic and print media

Travel (as required) - North America

Perform other tasks as assigned by Management

Skills and Experience:

• Bachelor’s degree in related field or equivalent experience in general knowledge of hand tool application.
• Excellent hands-on and mechanical aptitude and ability to work independently.
• Computer skills to include Microsoft Office Suite.
• Good verbal and written communication skills.

Job Type: Full-time

Pay: From $51,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cromwell, CT 06416: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.