As Senior Product Manager you will obsess over the internal client experience and will navigateVoice of the Client based design in the development of our global payments platform. The internal stakeholder journey is a north star for our internal and support processes in the payments product roadmap and will employ creative problem-solving, conduct user value analysis and design global product strategy that solve our client needs. The areas you will focus include defining problems that capture stakeholder pain points, defining the ideal product experience for them, translating user and industry research into valuable strategy for our product executives (storytelling), creating new conceptual designs to solve the pain points and influencing global feature prioritization.

Job Responsibilities

• Influence the design and product strategy for global products
• Lead user focused workshops to identify, validate, and articulate client problems
• Work across multiple payments products and features throughout the full payments lifecycle
• Consult with clients and internal users to identify and uncover pain points and needs
• Create and define the ideal client/user product experience and journey that solves critical needs
• Collaborate with stakeholders and design teams to prototype and propose solutions (UX, Product, Developers, Marketing, Operations)

Required Qualifications, capabilities and skills

• 2+ years of experience in payment processing, merchant acquiring, networks or related industry
• 5+ years of experience in a product strategy, product management/design or consulting role
• Recent exposure to the payments industry, the merchant value chain, industry trends and emerging technologies.
• Passionate about product management or product design.
• Strong creativity, user empathy, passion, with superior research, analytical and problem solving skills
• Positive, team-oriented attitude and with an ability to inspire those around them
• Bachelor's degree required;
• Travel requirement: approximately up to 25% (conditions permitting)

Preferred qualifications, capabilities and skills

• Strong storytelling skills and ability to define Who, What, Why and How do we get there.
• Proven track record of understanding client and market needs and taking a human centered approach to product/experience strategy and design
• Ability to challenge established views at all levels and persuade product change where necessary.
• Proven experience working in fast pace product environment in small, agile product teams.
• Is a self-starter and can both work independently and productively work in a matrixed organization

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans